• Report: #732510

Complaint Review: Planet Fitness

  • Submitted: Tue, May 24, 2011
  • Updated: Tue, May 24, 2011

  • Reported By: Skhot — NL Connecticut United States of America
Planet Fitness
40 BOSTON POST RD WATERFORD, Connecticut United States of America

Planet Fitness WATERFORD FITNESS LLC Failure to honor contract cancellation WATERFORD, Connecticut

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Planet Fitness, Waterford, CT is very unprofessional & has poor customer service. A long-term member that never missed a payment, I finally decided to cancel my membership (contract). I stated my intent,

& signed a cancellation form which was co-signed by a member of the staff. A month after the "last bill date" I'm still getting charged! The BBB site validates numerous "billing errors" & problems from this gym. Buyer beware: get the termination details spelled out & mutually agreed to before joining this place. Use a credit card for protection rather than a bank account. It's a very frustrating experience because the way they handle disputes is to place the burden on the customer to prove what the staff did (or didn't do). That being the case, I recommend all interactions with staff get video recorded. They appear to have no intention of changing their business practices. Good luck to new members!

This report was posted on Ripoff Report on 05/24/2011 06:44 AM and is a permanent record located here: http://www.ripoffreport.com/r/Planet-Fitness/WATERFORD-Connecticut-06385/Planet-Fitness-WATERFORD-FITNESS-LLC-Failure-to-honor-contract-cancellation-WATERFORD-Con-732510. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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