• Report: #997779

Complaint Review: Planet's Purest Water

  • Submitted: Wed, January 16, 2013
  • Updated: Wed, January 23, 2013

  • Reported By: duped — st. thomas Other Virgin Islands (US)
Planet's Purest Water
7720 Crescent Ave. ste.27 Internet United States of America

Planet's Purest Water PPW deceptive buisiness tactics Internet

*Author of original report: .....pants on fire

*Author of original report: No Customer Service

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In May of 2012 I purchased 2 Nano Wam water purification units from Planet's Purest Water based on information provided to me by the company's president Robin Larson. The information about  the unit was sent to me in the form a copy of the owner's manual which described the unit as an "on the counter" filter system that was easy to install and included  battery powered digital monitoring. The ease of installation & the digital monitoring were the two factors that I based my decision to purchase the units. I had to pay for the units and two sets of replacement filters in full before PPW would process the order.  Go to planetspurestwater.com and view the description of the Nano Wam unit.  After waiting the 4 weeks of estimated delivery time, I wrote and asked for the status on my order. The president replied that the order would be delayed another 10 days as they were making modifications on their units. After another month without any notification of shipping the units I again wrote and asked for a status update on my order along with questions about other products or services PPW offered. I received answers about their other products, but never received a direct answer about my order status until August, 2012, which stated that PPW was still making modifications on the Wam units. I finally received deilvery of two units in December, 2012, without the two sets of replacement filters I ordered. The two units I received were not Nano Wam units, but units from two different Asian manufacturers. The units did not contain any type of digital monitoring as advertised. They were also marked as "under the sink" units. Thus, the modifications PPW claimed they were making actually eliminated the two features that I based my decision to purchase the units. Both units were not new. They came in unsealed packaging, and did not include any directions to explain the bags of brass fittings included in one box and a metal hose in the other box which contained no fittings at all. I also turned both dispensing valves on each unit and they both emitted a small amount of water without being connected to a water source. This leads me to believe the units had been previously used. When I wrote PPW and asked about instructions, Mr. Larson replied that they would be forthcoming. After another two weeks I received a short paragraph from one of PPW's associates explaining how to do the installation. No illustrations, no description of parts nor any customer service was provided to me. Since I did not receive units that were as advertised, I returned the units and informed PPW that I was returning the units for a refund. I received a reply from Mr. Larson stating that I had no authorization to return the units, and PPW wouyld not accept the return.   I now realize why PPW inserted disclaimers on their invoice to disolve the company from any resposiblities or providing adequate customer service and satisfaction. Of course they have these disclaimers so they can sell anything they want and be legally protected. I don't expect to retrieve any of my investment from PPW, but at least want as many people as possible to beware of doing any type of business with this company. It is regretful that a company has to reduce its business integrity to make a profit without regard to customer satisfaction.

This report was posted on Ripoff Report on 01/16/2013 09:44 AM and is a permanent record located here: http://www.ripoffreport.com/r/Planets-Purest-Water/internet/Planets-Purest-Water-PPW-deceptive-buisiness-tactics-Internet-997779. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

.....pants on fire

AUTHOR: duped - ()

Here's the latest on Planet's Purest  Water(PPW) and the fantastic service they provide their customers. After waiting over 6 months, my pre-paid order is still incomplete. On January 27,2013, I received a response from Mr. Larson stating that PPW has all kinds of satisfied customers, yet he did not respond when I asked him to let me talk with one customer who ordered the same water purification unit (Nano Wam) as I did.  As expected,I did not receive a response. Mr. Larson did offer to send me a more expensive unit as he only "wanted satisfied customers". He would need my response immediately to which I reponded within 24 hours of receipt of his offer. It is now mid March, and I still have not received the unit he offered nor have I received any correspondence stating that the unit had beed shipped. Once again, Planet's Purest Water bait and switch tactics and lack of customer service is exemplified by the company's failure to produce what they promise.
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#2 Author of original report

No Customer Service

AUTHOR: duped - (Virgin Islands (US))

Here's an update on Planet's Purest Water. After filing complaints with this site as well as the Atty. Gen. of Ca., and the BBB of Ca. the only response from PPW was that I was aware their product was still under development.

That's why My Robin Larson, president of PPW, originally sent me an e-mail stating they were placing an order for the "new" Wam water purification units. Not until after I sent my payment in full did he mention the units were still being modified.

As far as I can see, there never were any "on the counter" water purification units like the manual he sent me shows. I still haven't received any tech support as promised except for a vague, non-descript paragraph of drivel that only someone with plumbing experience could understand. My order is still incomplete after 7 months of waiting for replacement filters that were never sent.

Beware of Planet's Purest Water and their lack of customer service and satisfaction. There isn't any.
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