- Report: #1076754
Report - Rebuttal - Arbitrate
Complaint Review: PlatePass of Scottsdale, AZ
PlatePass of Scottsdale, AZ7681 East Gray Road, Scotttsdale, AZ Scottsdale, Arizona USA
PlatePass of Scottsdale, AZ Charged my credit card when I have my own Illinois tollway pass Scottsdale Arizona
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I drove from O'Hare airport to Rockford, using the Illinois tollway.
Since I am from Illinois and often visit family, I have my own tollway pass.
To my surprise, when reviewing my charge card, PlatePass put a 17.75 charge on my card.
And to really make me mad, I have to prove to them that I really used my own tollway pass.
I did not even know there was a pass in the car. It certainly was hidden well.
Next time, I will know to ask if there is a pass; and if so, leave it at the desk of the rental agency so that there will be no mistake and having to dispute illegal charges on my credit card.
I certainly will call American Express and contest the charge.
And I plan on going out the BBB site and make sure their BBB rating is a little more honest than what it shows.
This report was posted on Ripoff Report on 08/17/2013 08:19 PM and is a permanent record located here: http://www.ripoffreport.com/r/PlatePass-of-Scottsdale-AZ/Scottsdale-Arizona-85260/PlatePass-of-Scottsdale-AZ-Charged-my-credit-card-when-I-have-my-own-Illinois-tollway-pa-1076754. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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