Platinum Property Management company, located in Atlanta, GA managed my rental property for 2 years. I did not see the results of their management until the lease ended last week. They were upset at first when I said I was raising the rent and said they wanted nothing more to do with me. After that, all communication ended. They would not even disclose when the renters would move out or the condition of the property. I live in another state an could not manage this property myself.
I asked for a mutual walk through prior to my arrival. They refused and asked me where to send the keys to the home. I then asked when the renters were moving out and they would not tell me. I found out from the utility companies when the cut offs were scheduled.
I arrived at the home and found fixtures missing like bathroom mirrors and an exterior gazebo. They claimed the gazebo was damaged by an ice storm. Last year, I had to call them and asked why they charged me with $100 maintenance fee. They claimed my gazebo needed repairing after a wind storm. They never mentioned the disposal of the gazebo or even seemed concerned. The mirror is still missing after they claimed they hid it in the basement. We have not yet located it yet.
The walls were splotched with a different shade of paint as the renters tried to match it but failed. The doorways were filthy, the carpet had pet stains on them, the wooden floors were dull and had a film and do not shine like they used to do.
Mold had grown on the exterior of the home, causing window frame deteriation. The grass had died in the back yard.
The a/c filters had not been changed in over 9 months and were so caked with debris, you could not see sunlight when you held them up to the window. One a/c unit had no filter in it. There was over $750 in damage to the a/c units.
The new oven was scratched and defaced as well as the dishwasher. The back door locks were busted.
I had a meeting, via telephone with the management of this company. They refused to take any responsibility for the damage and misuse. They conducted multiple inspections through the two years and did not report any issues. They also gave the renters a clean move out and then had the nerve to tell me that the property looked better than when the renters took it.
They changed their story about the gazebo several times and simply refuse to honor their contract.