- Report: #375857
Report - Rebuttal - Arbitrate
Complaint Review: Platinum Protectino
Platinum Protectino549 E 1860 S Provo, Utah U.S.A.
Platinum Protectino SCAM DECEIVED SALESMAN PLATINUM PROTECTION Provo Utah
*REBUTTAL Individual responds: Misunderstanding and Apology
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A few days later Platinum Protections called to confirm the service and because I was still a bit skeptical, I just wanted to confirm that there was no penalty to cancel he said that he would "note" my record but he didn't clarify my question.
On September 17, 2008, Janell from Platinum Protection called me to clarify a few questions that I had from the previous call and told me that "I only had 3 days to cancel" and I have to pay this service for the next 5 years or pay a 80% cancelation fee. This was the first time that someone clearly informed me this. My first reaction was to retrieve my copy of the contract that I signed, and yes, sure enough it does clearly state that I only have 3 days to cancel.
I was clearly deceived by Platinum Protection Bridger Harrison by trusting verbally what he has stated to me.
I agreed to pay for the services rendered up to September 17th, 2008. I requested Platinum Protection (within 3 days that I was aware of the cancelation) via email, fax, and mail to cancel my contract as I was clearly deceived by the salesman. Platinum Protection customer service clearly stated that the only way for me to request a cancellation of service was by paying $2,051.00.
I truly feel that Platinum Protection knocked on my door on July 14th, 2008 and robbed me about $2,500.00.
This report was posted on Ripoff Report on 09/25/2008 06:38 AM and is a permanent record located here: http://www.ripoffreport.com/r/Platinum-Protectino/Provo-Utah-84606/Platinum-Protectino-SCAM-DECEIVED-SALESMAN-PLATINUM-PROTECTION-Provo-Utah-375857. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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