This company is basically a summer job for college age guys. Their permanent office is in Utah, otherwise they move around the country and set up "offices" in apartment complexes for the summer while they pitch their product door to door. For the most part they're guys in their 20's looking to make a quick buck for the summer and go back home (they do not have your interests in mind at all).
This company cares about no one! I was "hired" to work for them through a friend. The short amount of time I was going around as a technician I noticed they simply want to get as many jobs as possible, as quickly as possible. While I was learning the job an "experienced technician" asked me if I actually wanted to KNOW the system or if I just wanted to know enough to get the job done. When I said I wanted to KNOW the system he said it would take too long to learn the ins-and-outs, and he decided for me that I should just learn the basics.
They do not care about the security of your house, and they only really try to fill your needs when its convenient for them. They operate on an point system where they try to give you as few items to protect your home as possible. Any additional equipment you get from them above their "8 point" system costs money that comes out of the "rep's" (salesman's) pocket. If you don't make their sale difficult they will give you as little as they can get away with. On top of that, they allow their "technicians" to sell you items way overpriced and simply pocket the extra money they conned you into spending as an incentive. One person may buy an additional window sensor for 40 dollars, and their neighbor down the road pays 100 dollars for the exact same sensor because they are more easily exploited.
If anyone wants to hear any more about this shady company let me know... But PLEASE, PLEASE, PLEASE STAY AWAY FROM THEM! If you just got tricked into service with them don't feel bad, they are excellent pitchmen and they trick a lot of people, but get out of it however you can!