I am here to warn everyone to steer clear of Platinum Protection in Provo, Utah as they will make unauthorized payments out of your checking accounts. It happened to me as recently as last week and I do not want it to happen to anyone else.
When I was first approached by a door-to-door salesman in my neighborhood, I was informed of the three-day right to cancel. Come on -- three days? It takes more than three days to decide if you like the new pair of shoes you've just purchased to wear to the banquet several weeks away. I was a little skeptical at first, however, I decided to give it a try. I provided the salesperson with a voided check, to have the amount of $44.99, plus tax, taken out of my checking account on the 25th of every month.
I get paid on a monthly basis, therefore, this deal of having monies taken out of my account on the 25th of every month was just not conducive to my pay schedule. I explained this fact to the salesperson at the time of install, however, he told me I simply needed to call the 1-888-507-7683 number and speak with a representative and inform them of my wish to change the deduction date.
Well, I called on Friday, August 01, 2008 and spoke with Chase and informed Chase of my desire to have statements sent to my home and not to have automatic deductions come out of my account. Chase informed me that that is not an option -- even though when you call in requesting to speak with a rep., they inform you of an address in which to send the payments in.
I tried to get Chase to have me set up to receive statements, however, Chase was adamant that that was not an option; therefore, I opted to have the payments come of my account on the 5th of every month vs. the 25th. Chase informed me that the next payment would not come out of my account until the 5th of September, 2008.
When I checked bank account, I noticed that the amount of $48.14 had been deducted from my bank account on 08/07/2008, even though that same amount had already been recently taken out of my checking account on 07/28/2008. When I figured out what had happened and called them again, lo and behold -- whom do you think I had the wonderful opportunity of speak with -- you guessed it -- Chase. I questioned Chase as to how/why had this unauthorized deduction been taken out of my account, after I had spoken with him the week before? I reminded Chase of our conversation and the fact that he was the one who told me that this change would not be effective until the 5th of September, 2008. Chase offered no explanation to me at all -- he simply asked "how do we go about correcting this problem, Mrs. Staples?"
I informed Chase that I wanted my monies back in my account A.S.A.P., and I wanted to discontinue doing business with their company. Chase informed me of the three-day right to cancel and that if I "wanted out of my contract with them", I would have to pay the remaining amount of approximately $2,600.00.
Needless to say, it is now Thursday, August 14, 2008, and I have yet to receive this money back in my account. I am shocked and appalled that they can get away with doing this.
Help me, please.