• Report: #362829

Complaint Review: Platinum Protection

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Thu, August 14, 2008
  • Updated: Sun, October 26, 2008

  • Reported By:Jacksonville Florida
Platinum Protection
549 E 1860 S Provo, Utah U.S.A.

Platinum Protection, LLC. How "secure" is your security system? Provo Utah

*Consumer Suggestion: You should have expected that

*Consumer Suggestion: You should have expected that

*Consumer Suggestion: You should have expected that

*Consumer Suggestion: You should have expected that

*Consumer Suggestion: Sorry

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

I am here to warn everyone to steer clear of Platinum Protection in Provo, Utah as they will make unauthorized payments out of your checking accounts. It happened to me as recently as last week and I do not want it to happen to anyone else.

When I was first approached by a door-to-door salesman in my neighborhood, I was informed of the three-day right to cancel. Come on -- three days? It takes more than three days to decide if you like the new pair of shoes you've just purchased to wear to the banquet several weeks away. I was a little skeptical at first, however, I decided to give it a try. I provided the salesperson with a voided check, to have the amount of $44.99, plus tax, taken out of my checking account on the 25th of every month.

I get paid on a monthly basis, therefore, this deal of having monies taken out of my account on the 25th of every month was just not conducive to my pay schedule. I explained this fact to the salesperson at the time of install, however, he told me I simply needed to call the 1-888-507-7683 number and speak with a representative and inform them of my wish to change the deduction date.

Well, I called on Friday, August 01, 2008 and spoke with Chase and informed Chase of my desire to have statements sent to my home and not to have automatic deductions come out of my account. Chase informed me that that is not an option -- even though when you call in requesting to speak with a rep., they inform you of an address in which to send the payments in.

I tried to get Chase to have me set up to receive statements, however, Chase was adamant that that was not an option; therefore, I opted to have the payments come of my account on the 5th of every month vs. the 25th. Chase informed me that the next payment would not come out of my account until the 5th of September, 2008.

When I checked bank account, I noticed that the amount of $48.14 had been deducted from my bank account on 08/07/2008, even though that same amount had already been recently taken out of my checking account on 07/28/2008. When I figured out what had happened and called them again, lo and behold -- whom do you think I had the wonderful opportunity of speak with -- you guessed it -- Chase. I questioned Chase as to how/why had this unauthorized deduction been taken out of my account, after I had spoken with him the week before? I reminded Chase of our conversation and the fact that he was the one who told me that this change would not be effective until the 5th of September, 2008. Chase offered no explanation to me at all -- he simply asked "how do we go about correcting this problem, Mrs. Staples?"

I informed Chase that I wanted my monies back in my account A.S.A.P., and I wanted to discontinue doing business with their company. Chase informed me of the three-day right to cancel and that if I "wanted out of my contract with them", I would have to pay the remaining amount of approximately $2,600.00.

Needless to say, it is now Thursday, August 14, 2008, and I have yet to receive this money back in my account. I am shocked and appalled that they can get away with doing this.

Help me, please.

Thank you!

Genese
Jacksonville, Florida
U.S.A.

This report was posted on Ripoff Report on 08/14/2008 09:24 AM and is a permanent record located here: http://www.ripoffreport.com/r/Platinum-Protection/Provo-Utah-84606/Platinum-Protection-LLC-How-secure-is-your-security-system-Provo-Utah-362829. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Platinum Protection

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 5Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

You should have expected that

AUTHOR: Platinumsucks - (U.S.A.)

Sorry, but I'm confused. You knew that you had paid for July's monitoring on 7-25, right? (it would draft from your account on the 26th or 27th depending on your bank). Did you honestly think that Platinum would not charge you at all for August? The payment on September 5th would be for September's monitoring. Chase and any other representative likely deals with a hundred customers every day. I have worked in the billing department of companies like that, and have dealt with situations like yours. I think he misspoke, I don't doubt that he honestly did not recall talking to you even a week later as your case was not anything unusual, and Platinum Protection owes you nothing. This is not double-billing. This is you not having the foresight to switch your billing AFTER the 5th of August had passed (so that it was not too close to your last payment) and making your payment for August over the phone right then.
Also: if you do wish to change your payment method to physical billing, call the customer service line, but ask to be transfered to the billing department. Request physical bills, reminding them of your past history of no neglected or late payments. Be prepared that if your credit is poor or you DO have a history of late payments, the company may charge you a fee for receiving a bill, as a discouragement. It costs them money to print paper, send an envelope, pay for stamps, and cash in physical checks. It's also far more likely that they will not receive the payments they are owed (i.e. check is lost in mail, bill is lost in mail, or you forget to send it in) so understand where they are coming from too.
Respond to this report!
What's this?

#2 Consumer Suggestion

You should have expected that

AUTHOR: Platinumsucks - (U.S.A.)

Sorry, but I'm confused. You knew that you had paid for July's monitoring on 7-25, right? (it would draft from your account on the 26th or 27th depending on your bank). Did you honestly think that Platinum would not charge you at all for August? The payment on September 5th would be for September's monitoring. Chase and any other representative likely deals with a hundred customers every day. I have worked in the billing department of companies like that, and have dealt with situations like yours. I think he misspoke, I don't doubt that he honestly did not recall talking to you even a week later as your case was not anything unusual, and Platinum Protection owes you nothing. This is not double-billing. This is you not having the foresight to switch your billing AFTER the 5th of August had passed (so that it was not too close to your last payment) and making your payment for August over the phone right then.
Also: if you do wish to change your payment method to physical billing, call the customer service line, but ask to be transfered to the billing department. Request physical bills, reminding them of your past history of no neglected or late payments. Be prepared that if your credit is poor or you DO have a history of late payments, the company may charge you a fee for receiving a bill, as a discouragement. It costs them money to print paper, send an envelope, pay for stamps, and cash in physical checks. It's also far more likely that they will not receive the payments they are owed (i.e. check is lost in mail, bill is lost in mail, or you forget to send it in) so understand where they are coming from too.
Respond to this report!
What's this?

#3 Consumer Suggestion

You should have expected that

AUTHOR: Platinumsucks - (U.S.A.)

Sorry, but I'm confused. You knew that you had paid for July's monitoring on 7-25, right? (it would draft from your account on the 26th or 27th depending on your bank). Did you honestly think that Platinum would not charge you at all for August? The payment on September 5th would be for September's monitoring. Chase and any other representative likely deals with a hundred customers every day. I have worked in the billing department of companies like that, and have dealt with situations like yours. I think he misspoke, I don't doubt that he honestly did not recall talking to you even a week later as your case was not anything unusual, and Platinum Protection owes you nothing. This is not double-billing. This is you not having the foresight to switch your billing AFTER the 5th of August had passed (so that it was not too close to your last payment) and making your payment for August over the phone right then.
Also: if you do wish to change your payment method to physical billing, call the customer service line, but ask to be transfered to the billing department. Request physical bills, reminding them of your past history of no neglected or late payments. Be prepared that if your credit is poor or you DO have a history of late payments, the company may charge you a fee for receiving a bill, as a discouragement. It costs them money to print paper, send an envelope, pay for stamps, and cash in physical checks. It's also far more likely that they will not receive the payments they are owed (i.e. check is lost in mail, bill is lost in mail, or you forget to send it in) so understand where they are coming from too.
Respond to this report!
What's this?

#4 Consumer Suggestion

You should have expected that

AUTHOR: Platinumsucks - (U.S.A.)

Sorry, but I'm confused. You knew that you had paid for July's monitoring on 7-25, right? (it would draft from your account on the 26th or 27th depending on your bank). Did you honestly think that Platinum would not charge you at all for August? The payment on September 5th would be for September's monitoring. Chase and any other representative likely deals with a hundred customers every day. I have worked in the billing department of companies like that, and have dealt with situations like yours. I think he misspoke, I don't doubt that he honestly did not recall talking to you even a week later as your case was not anything unusual, and Platinum Protection owes you nothing. This is not double-billing. This is you not having the foresight to switch your billing AFTER the 5th of August had passed (so that it was not too close to your last payment) and making your payment for August over the phone right then.
Also: if you do wish to change your payment method to physical billing, call the customer service line, but ask to be transfered to the billing department. Request physical bills, reminding them of your past history of no neglected or late payments. Be prepared that if your credit is poor or you DO have a history of late payments, the company may charge you a fee for receiving a bill, as a discouragement. It costs them money to print paper, send an envelope, pay for stamps, and cash in physical checks. It's also far more likely that they will not receive the payments they are owed (i.e. check is lost in mail, bill is lost in mail, or you forget to send it in) so understand where they are coming from too.
Respond to this report!
What's this?

#5 Consumer Suggestion

Sorry

AUTHOR: Justsomeone - (U.S.A.)

Yeah that is normally a problem. Once you sign that contract you have a very, very hard time changing anything. You got the billing changed, thats good. But i really dont think that you are going to have much luck getting the service canceled. You signed a contract and didnt cancel during the 3 day "cooling off period" that is required by law. You probably also talked to someone on the phone when the Rep was in your home and you were filling out paperwork. You answered a few questions where you agreed to the terms set forth on the contract. And most likely they recorded that conversation like they most likely said they would when they first got on the phone with you. All in all the company covers their back in a legal way and when you sign on the dotted line and initial you are locking yourself in to a 3-5 year contract. You should do all you can to get your money back for being double billed like that, but i really do not think that you are going to be able to get out of the contract. Becuase thats what it is, a legally binding contract. You signed to the terms and the company agreed to pay for the equipment. So anyway, it is a shame that you are getting treated like that, people should be kinder. But at the end of the day, what they do is legal when they hold people to contracts. Doesnt matter if you like it or not.

So my advice is this...Read the contract before you sign. Hindsight is 20/20 but all can be avoided by reading the contract. Read BEFORE you sign.
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory