- Report: #447547
Report - Rebuttal - Arbitrate
Complaint Review: Platinum Protection
Platinum Protectionplatinumprotect.com Provo, Utah U.S.A.
Platinum Protection Sales, Door to Door Provo Utah
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About these contracts, a majority of these contracts are for 39.99 - 49.99 to be paid monthly for 3-5 years. They are very tricky because you rarely will hear the words "contract" come out of anyones mouths that work for these companies. in fact they say agreement (a nice way to say that you are in this for the length of this contract). Doesn't it sound much nicer to say you are in an agreement with a company than you are in a contract!
About these "lies". Well the truth is that most of them are lies and truth intertwined so that you can easily get confused. A rep may say that you can cancel at any time, and that is true. However you only have 3 business days to cancel the contract without penalty. I have seen several different cancelation policies from alarm companies and if you want to get out of the "agreement" early it will cost you anywhere from 70% to 100% of the remaining monthly payments to get out of the contract. Also another common mistake that is made is when a sales representative will tell you that you are on a monthly billing cycle and the contract goes from month to month, again there is truth as well as a lie. The truth is that you do pay per month, the lie is that you are in this contract for 36 to 60 months and therefor it is not a monthly contract (otherwise you would be signing a new contract every month). Another half & half is the common misconception that you are doing advertising for the company and you are getting a deal in return. The truth is that yes by having a sign you are advertising this company, and the lie is that you are not getting a deal. The company doesn't care north from south and east to west if you keep their sign for "advertising". In fact they use this as one of their sales tactics, they tell you that you will get the system for free by having their sign in the yard. Well let me explain this one, the "system" is referring to the equipment that they install and yes you do get that for free. Then again if you call any company that does home security you can get the same offer.
About you! If you feel its too good to be true, well then it is. If you are looking for something as a consumer it is then your duty and goal to search it yourself. When is the last time something has been dropped into your lap and you have "loved" it!? My point is that as a consumer in a world caught up in lies and deception it is your responsibility to confirm and understand what you are getting yourself into. Take some time to find out what is true and what it not, good things come to those who wait. If you feel pressured than chances are that you should not be doing what you are. Take this as a life lesson and learn from this. You can control what you have as long as you are willing to stand strong and be educated. Remember that you are the consumer and they are the company, its not a 50/50 "agreement" when you don't know what you are agreeing to.
Sales Rep 101
Le' Ville, Utah
This report was posted on Ripoff Report on 04/29/2009 04:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/Platinum-Protection/Provo-Utah/Platinum-Protection-Sales-Door-to-Door-Provo-Utah-447547. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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