I sent this company an email on 5/17/12 explaining to them the issues that I was having with one of their units. In the email, I stated that if I was not contacted back in a reasonable amount of time, I would retract all of the positive statements and recommendations that I've made. I am keeping my word.
I believe that two weeks is more than enough time to have been contacted back. I've also called... numerous times and have left messages. The first unit that I posted here, I loved. But the second unit that I received and recently applied, was horrible. I'm definitely not going to stand by a company that sends out defective merchandise, and then on top of that, makes me feel as if I'm not valued as a customer.
The unit is balding because the tangling was so bad, as it was tangling at the roots. I had taken the unit to numerous cosmetoglists, and myself am licensed, and the matting was beyond repair. [continued below]....
..... This is a warning to all of you who patronize this establishment. Although you may not have had a bad experience with this company as of yet, please be aware that once you do, they will not attempt to accommodate, help, or compensate you.
Here is the original email sent out to this company on 5/17/12:
Back in November, I ordered two 22'' virgin units. One was the brazilian curl and the other was the brazilian wave. I applied the brazilian wave first and absolutely was in love with it. I created a Facebook page, just so I could post pictures of the unit, since I was so happy. That unit lasted me from January of this year, until about 2 weeks ago. When I retired the brazilian wave, I applied the brazilian curl and loved it.
After a week of wearing the unit, it began to get really dry and brittle. I thought that it might need a co-wash and so, I took the unit off and co-washed it. Now, I'm a licensed cosmetologist, and am very privy of how to take care of hair and I was horrified at how the conditioner did not soften the hair. The hair felt as though it had been stripped somehow, although I had never used harsh products on it. After the unit began to dry, it began to mat up near the roots. I attempted to comb out the areas that were matting, to no avail. Once the matting began, the unit looked as though it was one big clump. I've never experience anything like this.
After I failed in successfully getting the matted areas out, I took the unit to two of my sisters, who are both hairstylists as well. They were even unsuccessful. Since I had to wear the unit and could not walk around with a matted mess on my head, I had to cut that hair out. I've had units from suppliers whose prices were inexpensive, but delivered quality products. I'm not sure how often defective units go out, but this is unacceptable. Sale or not. I felt that it was the right thing to do by allowing you all a fair chance to address the problem, before I went around slandering your name. I cannot stand behind a product or company, that distributes products based on quantities and not quality. I definitely do not have a problem retracting any good statements or reviews given to this company, if I'm not satisfied.