Playerauction is a Scam. Seller stole back my account, i reported to them they took 4 weeks to completed the investigation, First email they said i will receive a coupon for the amount of i paid. Then i didnt get that, so i contacted them again. They answered that the answer in the last email was wrong, i will not get anything. The only thing they can say is SORRY FOR THE INCONVENIENT because i didnt purchase their insurance which didnt offer in the sell. But before i buy i contacted their customer service 3 times and confirmed that even without insurance i still protected for a year. I have all the chat log and the email from those employees, so i used that to ask them why they said im protected but in the email said i'm not. Now they suspended my account so i cant get access to the order anymore.
Whoever get scammed please msg me and i will put your name on the class action suit for consumer fraud against playerauction. [continued below]....
Based on the information provided, we have determined that the seller is responsible for the loss of access to your account. As we are unable to restore your access to the account, a coupon code of $xxx will be issued to your PlayerAuctions account through on-site message. The PlayerAuctions Coupon may be used toward any valid offer posted on PlayerAuctions.com and should be used within two months starting today. Please note that PlayerAuctions Coupon are non-transferable and non-refundable. The minimal price of offer should be above $5 and the change will not be given if the offer price is lower than the coupon value. We appreciate your patience and cooperation during this period. For further inquiries, please dont hesitate to contact us again.
We are really sorry for wrong answer in the previous email.
For this case, we have tried to contact the seller to recover the game account but not receive any response yet. So, we have suspended his PA account and will ban the game account as well to prevent the potential fraud.
However, according to the record, you didn't buy any insurance when you placed this order, we are not able to give you any reimbursement at this stage.
Anyway, we are very sorry for any inconvenience you may experience.
[22:23:53] tommy: let me ask you a question
[22:24:03] tommy: when customer buy an acc from playerauction
[22:24:10] tommy: whether the insurance was purchased or not
[22:24:22] tommy: the buyer still protected right?
[22:24:44] tommy: if seller stole the account back does buyer get any type of protection at all?
[22:25:08] Godfrey: the buyer still protected right? yes
[22:25:17] Godfrey: if seller stole the account back does buyer get any type of protection at all? yes
[22:25:34] Godfrey: we will have a thoroughly investigation
[22:25:52] Godfrey: before that the buyer must fle a dispute case against the seller
contacted support today and they ignored my chat.... worst customer service ever