- Report: #1133419
Report - Rebuttal - Arbitrate
Complaint Review: Playon Television and Mediamall
Playon Television and Mediamall Jeff Lawrence, President and CEO,David Karlton, Chief Technology Officer,Tracy Lawrence Burman, Chief Operating Officer PLAYON TELEVISION IS A RIPOFF: THEY WILL NOT ISSUE ME A REFUND New York Internet
*Author of original report: My statement is correct
*REBUTTAL Owner of company: Refund Issued
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Playon / MediaMall has to be the worst company I have ever dealt with. Their software is not bad, and I wanted to upgrade to the playlater software as playon has way to many commercials, and the playlater option would allow me to fast-forward through the 30 commercials you have to sit through just to watch on show. In order to purchase the upgraded software, Playon stated that I was required to repurchase their software with the playlater option selected, and in turn they would reimburse me for the cost of the original license I purchased. So taking them at their word, I purchased a new license, but Playon never reimbursed me for the original license.
They claim that their computer shows I was reimbursed, however the account they claimed to send the money so, was closed prior to the refund, and therefore no money has been received. Playon support claims that Bank of America has my money and they are responsible for issuing me a check for the refund, but Bank of America’s records show account action from Playon was ever received. Bank of America states that because my account is closed, If Playon would have attempted to send money to this account, I would have been returned to them within 2 to 5 business days after it was issued. Playon claims that BanK of America is at fault here not them.
When I sent an email to the company owner Jeff Lawrence and senior staff Tracy Lawarence, to get this issue resolved, they didn’t respond. Bank of America, even offered to conduct a conference call with Playon to resolve this issue, but Playon refused to participate. I asked for the Playon corporate address, so my attorney can attempt to get this settled, however Playon refused to provide any other contact information other than an email address for their customer support.
Any company who refused to provide contact information other than an email address, refuses to work with their clients to resolve issues, or has this many complaints about not giving people their refunds, should reflect the business ethics of this company. This company has a duty to protect their clients; however they just seem to want to rip them off. I have filed a complaint with the FTC, New York State Attorney’s office, the Arizona State Attorney’s office, and the Washington State Attorney’s office.
Let this and all the other complaints about Playon and MediaMall be a warning for anyone who is thinking of doing business with these people.
This report was posted on Ripoff Report on 03/25/2014 08:17 AM and is a permanent record located here: http://www.ripoffreport.com/r/Playon-Television-and-Mediamall/internet/Playon-Television-and-Mediamall-Jeff-Lawrence-President-and-CEODavid-Karlton-Chief-Tec-1133419. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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