• Report: #1133419

Complaint Review: Playon Television and Mediamall

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  • Submitted: Tue, March 25, 2014
  • Updated: Fri, May 09, 2014

  • Reported By: Brian — Sierra Vista Arizona
Playon Television and Mediamall
Internet USA

Playon Television and Mediamall Jeff Lawrence, President and CEO,David Karlton, Chief Technology Officer,Tracy Lawrence Burman, Chief Operating Officer PLAYON TELEVISION IS A RIPOFF: THEY WILL NOT ISSUE ME A REFUND New York Internet

*Author of original report: My statement is correct

*REBUTTAL Owner of company: Refund Issued

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Playon / MediaMall has to be the worst company I have ever dealt with. Their software is not bad, and I wanted to upgrade to the playlater software as playon has way to many commercials, and the playlater option would allow me to fast-forward through the 30 commercials you have to sit through just to watch on show. In order to purchase the upgraded software, Playon stated that I was required to repurchase their software with the playlater option selected, and in turn they would reimburse me for the cost of the original license I purchased. So taking them at their word, I purchased a new license, but Playon never reimbursed me for the original license.

They claim that their computer shows I was reimbursed, however the account they claimed to send the money so, was closed prior to the refund, and therefore no money has been received. Playon support claims that Bank of America has my money and they are responsible for issuing me a check for the refund, but Bank of America’s records show account action from Playon was ever received.  Bank of America states that because my account is closed, If Playon would have attempted to send money to this account, I would have been returned to them within 2 to 5 business days after it was issued. Playon claims that BanK of America is at fault here not them.

When I sent an email to the company owner Jeff Lawrence and senior staff Tracy Lawarence, to get this issue resolved, they didn’t respond. Bank of America, even offered to conduct a conference call with Playon to resolve this issue, but Playon refused to participate. I asked for the Playon corporate address, so my attorney can attempt to get this settled, however Playon refused to provide any other contact information other than an email address for their customer support.

 Any company who refused to provide contact information other than an email address, refuses to work with their clients to resolve issues, or has this many complaints about not giving people their refunds, should reflect the business ethics of this company.  This company has a duty to protect their clients; however they just seem to want to rip them off. I have filed a complaint with the FTC, New York State Attorney’s office, the Arizona State Attorney’s office, and the Washington State Attorney’s office.

 Let this and all the other complaints about Playon and MediaMall be a warning for anyone who is thinking of doing business with these people.


This report was posted on Ripoff Report on 03/25/2014 08:17 AM and is a permanent record located here: http://www.ripoffreport.com/r/Playon-Television-and-Mediamall/internet/Playon-Television-and-Mediamall-Jeff-Lawrence-President-and-CEODavid-Karlton-Chief-Tec-1133419. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Author of original report

My statement is correct

AUTHOR: Judomaster - ()

Chris,

once again the the issue I had with your company is not that you didn't issue the refund, it's your lack of support in helping me track down the refund when it was never received by my bank. Since I have no credit cards, you could not have possably refunded my credit card. What you attempted to refund was a debt card to a closed checking account. 

When I notified you that my bank never received the refund and asled for your support in tracking down this missing payment, all you did was blame the bank and told me to call them. As it turns out, my bank never received the refund as they stated the money was sent to visa who notified me about the funds ask free weeks of trying to get your company to provide the nessacary support to track it down.

in regards to my comments about Jeff and the rest of your senior leadership, my statement stands. I personally sent emails to each of the names listed above for information and support, in which I got no reply from any of them. In fact, it took me filing a complaint with the BBB and other federal agencies to even get Jeff to respond to my plea for help, so yeah I think that supports my statements regarding those people. If they are so hight and mighty that they refuse to respond to client requesys then maybe they are in the wrong business!

i would like to take this time and say thank you to Bank of America who actually provoded the support Playon TV should have provided.

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#2 REBUTTAL Owner of company

Refund Issued

AUTHOR: PlayOn Staff - ()

A refund was issued immediately to this customer as promised. It turns out he has closed his credit card account that was used for the purchase in question (though we did not know this prior to issuing the refund which was done instantly). Since the account was closed, Visa sent the customer a check for the funds. When PlayOn issued the innitial refund, the funds were immediately withdrawn from our account and we never received notification of any issue with the refund (account closed or other). There was litterally nothing we could do until the customer received his check in the mail to which he responded to our Support Team lead with:

Chris,

Please go ahead and close this ticket, I was notified by Visa Inc. today 
via a phone call that they have a credit in their system. This credit 
matches the amount of my refund and so I assume this is the refund which 
you sent, in which Bank of America never received. They will be issuing a 
paper check within the next few business days and mailing it to my home 
address.

 

With respect to his comments about Jeff, Tracy and David. They have very little to do with credit card transaction processing and the process. Getting them on the phone would have been futile in every way. The credit card processing system showed our Support Team everything about the transaction which we shared with the customer. From that point it was simply between the bank that issued his closed credit card account and what they did when refunds were issued to a closed account.

I am sorry that the customer had this experience.

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