- Report: #814934
Report - Rebuttal - Arbitrate
Complaint Review: Playphone
PlayphoneSan Jose, California United States of America
Playphone Ron Czerny Unauthorized phone charges to cell phone- scheme described by Sprint San Jose, California
*UPDATE Employee: Clarification of Services & Status
*UPDATE EX-employee responds: sad
*UPDATE Employee: Opting into services and contact information.
I called Sprint billing. They told me that Playphone sends out a text message and, if unanswered, causes a billing of $14.99 PER MONTH!!! onto your phone bill. I was astonished, but the Sprint representative told me that he knew EXACTLY what happened because they had done it to him, too.
Sprint should block ALL PLAYPHONE billing invoices immediately because this is clearly fraud-- yet Sprint seems to be going along with it. They advised that the charge would be taken off my bill and that Playphone would be blocked from ever texting me again-- however, if they KNOW about this, why do they let these invoices wind up on customer bills when from the git-go, they knowi ts a scam and fraud?
Come on Sprint-- protect your customers and put an end to this NOW. Playphone is a rip-off in this practice, and it should be stopped immediately-- maybe by a class action lawsuit from everybody they have done this to.
This report was posted on Ripoff Report on 12/28/2011 01:58 PM and is a permanent record located here: http://www.ripoffreport.com/r/Playphone/San-Jose-California-/Playphone-Ron-Czerny-Unauthorized-phone-charges-to-cell-phone-scheme-described-by-Sprint-814934. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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