• Report: #966242

Complaint Review: Pleasant Valley Home Mortgage REVIEW: Pleasant Valley Home Mortgage Commitment to customer satisfaction. Dedicated licensed loan officer to guide clients through every step of the mortgage process.

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  • Submitted: Wed, November 07, 2012
  • Updated: Fri, November 09, 2012

  • Reported By: Ripoff Report Verified Staff — Tempe Arizona USA
Pleasant Valley Home Mortgage REVIEW: Pleasant Valley Home Mortgage Commitment to customer satisfaction. Dedicated licensed loan officer to guide clients through every step of the mortgage process.
305 Harper Drive - Suite 3 Moorestown, New Jersey United States of America

Pleasant Valley Home Mortgage REVIEW: Pleasant Valley Home Mortgage Commitment to customer satisfaction. Dedicated licensed loan officer to guide clients through every step of the mortgage process. Pleasant Valley Home Mortgage care about their customers. One point of contact throughout the entire process. Pleasant Valley Home Mortgage receives a positive rating for their commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. By joining our innovative program Pleasant Valley Home Mortgage made a serious commitment to client satisfaction. Pleasant Valley Home Mortgage customers can feel safe, confident, and secure. Pleasant Valley Home Mortgage Ripoff Report Verified

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Ripoff Report REVIEW / Pleasant Valley Home Mortgage Commitment to Customer Satisfaction

Pleasant Valley Home Mortgage joins Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a long name for a program that does a lot for both consumers and business alike.

Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a program that benefits the consumer, which helps to increase consumer satisfaction and confidence when doing business with a member business Verified By Ripoff Report.

When a company or individual joins the Rip-off Report Corporate Advocacy Program, they must make a commitment to us in writing to 'doing whatever it takes to make things right with their customers.' What does that mean? It means that Rip-off Report expects that members of our CAP program will review and respond to ALL customer complaints promptly. [continued below]....
..... It means that every complaint will be taken seriously and every customer will be treated fairly and with respect. It means if a customer did not receive what they expected, the company will work with that customer to fix the issue. It means that if a customer requests a refund and if there is any reasonable basis for that request, we expect the customer will be given a prompt refund (some refund requests may not be reasonable, so this does not mean a refund is guaranteed in every case). Making things right can mean lots of different things to different people, but our point is thisby working closely with the company or individual to resolve any disputes, Rip-off Report can track the footprints of customer service to ensure that our CAP members are doing everything they can to treat customers fairly and to increase their customer satisfaction.

ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM BAD BUSINESSES.
Pleasant Valley Home Mortgage is Rip-off Report Verified

By Ripoff Report

Pleasant Valley Home Mortgage approached Ripoff Report with the intent of wanting to resolve any customer issues and reports posted on Ripoff Report.

As a Part of the Corporate Advocacy Program the member business allows Ripoff Report to send an email to all of those who filed a complaint in the past, letting the customer know, the member business wanted to make things right with them, .. whatever it takes to do so. Ripoff Report always monitors these emails to insure the member business does what they agreed to. The people at Pleasant Valley Home Mortgage did just that.

Pleasamt Valley Home Mortgage has gone through great lengths to make sure they try and resolve any and all customer issues. Pleasant Valley Home Mortgage has joined the Corporate Advocacy Program because they want customers to know they will resolve any and all customer issues. They never want their customers to feel like they werent taken care off. Pleasant Valley Home Mortgage stated the customer deserves to be taken care of. There should not be a time when customers did not feel that we did everything in our power to make that customer happy. We pride ourselves on our relationship with our customers.

Pleasant Valley Home Mortgage CONTINUES TO CLARIFY WHO THEY ARE AND WHAT THEY CAN DO FOR CLIENTS

The company offers fixed rate, FHA/VA (Federal Housing Authority/Veterans Administration), adjustable rate, jumbo and conventional mortgage loans for residential properties. Leads for these loans are acquired from website advertisements, social media, home shows, direct advertising, referrals and some repeat customers. PVHM process for loans starts when calls are received from prospective clients. At that time a phone interview is conducted with a description of the products offered and an assessment of the clients qualifications. The client then completes an application and PVHM offers a loan product and term that the borrower can accept or decline. If accepted, paperwork and document retrieved as needed with full disclosures to the borrower. An appraisal is ordered and reviewed. If the property is still obtainable, the loan is presented for underwriting and then closed.

Upon completion of the loan process, an email survey is sent to client where they are given the opportunity to tell of experiences and rate the services and products received. However, usually less than 10% of these surveys are received back. Additionally the company sends out surveys through zillow.com where results are posted publicly.

Pleasant Valley Home Mortgage is Americas Number 1 Discount Mortgage Company. We provide you with your own dedicated licensed loan expert. This loan officer will guide you through all the steps of the sometimes difficult process of obtaining a mortgage or refinance. As an independent lender, we have the flexibility to offer a level of personal attention and options not available through large banking institutions or brokers.an

WHY PLEASANT VALLEY HOME MORTGAGE IS BETTER THAN THEIR COMPEDITORS

As an independent lender, we have the flexibility to offer a level of personal attention and options not available through large banking institutions or brokers. Also, we have cut out the middle men in order to offer you the very lowest rates.

Pleasant Valley Home Mortgage / Statements from the owner.

My name is Donald Pollock and I am of owner of Pleasant Valley Home Mortgage. I would like to thank you for taking the time to review Pleasant Valley Home Mortgage. Pleasant Valley provides discount mortgages. We offer the very lowest rates available and also great customer service. This can be incredibly difficult to find. Most other lenders only provide one of the two (great price or great customer service). We pride ourselves on our ability to provide both. We invite you to give us a call today and see how great we really are. At Pleasant Valley Home Mortgage, we are Americas #1 Discount Mortgage Company and pride ourselves in our customer service.

ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH .

As stated above, Pleasant Valley Home Mortgage is committed to 100% customer satisfaction and has made every possible effort to ensure that all customers have a positive experience while at their business.

After speaking with the management at Pleasant Valley Home Mortgage and emailing anyone who filed a complaint in the past, Ripoff Report is proud to give Pleasant Valley Home Mortgage a positive Rating. Pleasant Valley Home Mortgage made efforts to ensure that all customers were satisfied and Donald Pollock assured Rip-off Report that the business has an improved business model that features customer satisfaction as the top priority.

Donald Pollock, the owner Pleasant Valley Home Mortgage stated We carefully consider all customer complaints as constructive criticism and use them as tools to improve our customer service upon. Our customers are the face of our business and their satisfaction is of the utmost importance. We value our customers above all else, and look forward to continually improving so that their experiences with Pleasant Valley Home Mortgage remain strong, consistent and positive.

STATED IMPROVEMENTS FROM Pleasant Valley Home Mortgage.

Their new policy is to always contact all customers to gather valuable feedback so that they can continue to adapt and deliver the best customer service possible. Pleasant Valley Home Mortgage is willing to go beyond the call of good customer service and do what it takes to make things right with their customers. Pleasant Valley Home Mortgage is constantly looking to improve in all areas of business. That is why we ask all of our customers for a review of the process they went through. This helps to assure great customer service.

WHAT TO LOOK OUT FOR IN THIS INDUSTRY

There are many things to look out for in the mortgage industry. A home is most peoples largest investment they make. So, make sure you choose a company that is upright and honest with you. Also, many companies advertise low rates but charge very high fees. Balance both the interest rate with the amount of fees being charged in order to get a clear picture of what a mortgage or refinance will cost you.

*Any consumer not receiving satisfaction from a member of Rip-off Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program should email us at EDitor@ripoffreport.com

This kind of dedication to customer service means that Pleasant Valley Home Mortgage will do whatever it takes to make sure their customers are properly taken care off.

In the future, if anyone has any complaints or concerns with Pleasant Valley Home Mortgage, you are invited to contact them directly via email: ccare@pvhmconline.com (again, please be sure to cc: EDitor@ripoffreport.com so we can keep track of the companys response and to insure customer satisfaction). You can call Pleasant Valley Home Mortgage directly at 877-296-5454, and ask for Joseph Fox, COO.

As always, Rip-off Report cannot guarantee that every customer or employee will always be 100% satisfied in every case, but we promise that if you have any concerns with Pleasant Valley Home Mortgage or any of our Corporate Advocacy Program members, we will do everything we can to see that the issue is addressed quickly and that you are treated fairly and with respect. Any issues you think you cannot resolve with any member of Rip-off Reports Corporate Advocacy Program.. please contact us. EDitor@ripoffreport.com

..Remember, just because a company or individual is reported on Rip-off Report does not mean you should not do business with them. Use Rip-off Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you.

Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Rip-off Report is chartering in new territory, working to make a change for both consumers and businesses alike.

Consumers can feel safe confident and secure when doing business with Pleasant Valley Home Mortgage.

Here's why.

Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,. And about Pleasant Valley Home Mortgages Commitment to Excellence and Consumer Satisfaction. ....

Consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.


Written by,

..Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program team..

..by consumers, for consumers
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This report was posted on Ripoff Report on 11/07/2012 10:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/Pleasant-Valley-Home-Mortgage-REVIEW-Pleasant-Valley-Home-Mortgage-Commitment-to-customer-satisfaction-Dedicated-licensed-loan-officer-to-guide-clients-through-every-step-of-the-mortgage-process/Moorestown-New-Jersey-08057/Pleasant-Valley-Home-Mortgage-REVIEW-Pleasant-Valley-Home-Mortgage-Commitment-to-customer-966242. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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