- Report: #1154832
Report - Rebuttal - Arbitrate
Complaint Review: Plumbing & Parts Home Center
Plumbing & Parts Home Center1650 Dundas E Whitby, Ontario Canada
Plumbing & Parts Home Center Rip off artist Whitby Ontario
*REBUTTAL Owner of company: Customer Service
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Wow, this place has gone down hill from when Trevor Parchment owned it. I have used this store in the past to buy plumbing parts and never had a problem. Well, it looks like the son of proprietor (David Parchment) has taken over now and doesn't respect customer service. I bought a latch for a Maytag dishwasher and when I opened up the bag and put the latch in place as soon as the screw driver touched it, the plastic screw whole fell apart! When I brought the part back to the store for a refund, I could tell right away there may be a problem. When I brought it to the counter help, he seemed disinterested and said, " Well, we'll just have to see if we can do anything for you", even though the part was never used and was in the 30 day warranty period. He then made a call to someone in the back and slumbered over to say they couldn't do anything for us and would have to check to see if they could return the part. That's when the new owner David Parchment came over and basically said I over tightened the part and we were lucky if they could do anything for us at all. When he started raising his voice to say that he was entitled to his opinion just like we were I was shocked as there was only one other person in the store who turned around with a look of disbelief on her face. He was rude and showed no respect for either myself, my wife or the other patron in the store as he raised his voice and basically laughing at me for even trying to get a refund. Don't go to this store! The place was empty for a Saturday and I can see why. Over priced merchandise and no respect for paying customers. This is not a Home Depot, Lowes or Rona and once they have your money, they laugh at you if you need to take something back. The place has gone downhill since the original owner used to run the place and I guess that's what happens when you get something given to you. Stay Away! from this place! Unhappy Customer
This report was posted on Ripoff Report on 06/14/2014 01:36 PM and is a permanent record located here: http://www.ripoffreport.com/r/Plumbing-Parts-Home-Center/Whitby-Ontario-L1N-2K8/Plumbing-Parts-Home-Center-Rip-off-artist-Whitby-Ontario-1154832. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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