• Report: #1006345

Complaint Review: Plumbing Rescue

  • Submitted: Wed, January 30, 2013
  • Updated: Fri, September 05, 2014

  • Reported By: PascoConsumer — Port Richey Florida United States of America
Plumbing Rescue
Port Richey, Florida United States of America

Plumbing Rescue Complete service not delivered as on coupon Port Richey, Florida

*Author of original report: Update --- Plumbing Rescue issue

*Author of original report: Update on my Ripoff Report

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Plumbing Rescue had a "drain cleaning" coupon for $69 and up to a 6year guarantee.   My bathroom sink was draining slow so I decided to call them and have my drain cleaned out.  Before I made an appointment, I asked if there was an additional service charge along with the coupon and I was told "no".  The "tech" looked into the pipe and immediately started his sales pitch that due to the "soap scum build up" I needed the " pipe sanitation high pressure cleaning" at a cost of over $1,200. Right then I felt a major scam brewing.  A real plumber would  try other methods first and then suggest other methods. I explained I will not spend that kind of money, he replied they can set up a payment plan.  I repeated again that I will not spend that kind of money.            

Then came the "scare tactics" of the water may back up into the house, causing severe damage . I let him know if that happens, I can use my house insurance and my deductible is less than the $1,200 "high tech" drain cleaning service they offer.          Finally the "tech" ran a snake through the pipes and found no blockages and that it was the "scum" that could be causing the drain to run slow and I needed the the high tech pipe flush out.  Well, the coupon stated "drain clean out for $69" and that is what my drain needed, cleaned out. They did not complete the work as stated on the coupon.  My drain still runs slow as it did before Plumbing Rescue came out.           

I strongly suggest to all consumers not to use this company.  Their "good offer coupon" was only a way to get into your house and try to sell you the high price "high tech pipe clean-out" .  Don't be fooled!!!!!   I am going to call them and ask for a complete refund of my money since they did not do as stated on the coupon. I guess the old adage of "if it's too good to be true, then it isn't" applies here !!

This report was posted on Ripoff Report on 01/30/2013 05:08 PM and is a permanent record located here: http://www.ripoffreport.com/r/Plumbing-Rescue/Port-Richey-Florida-34668/Plumbing-Rescue-Complete-service-not-delivered-as-on-coupon-Port-Richey-Florida-1006345. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Author of original report

Update --- Plumbing Rescue issue

AUTHOR: PascoConsumer - (United States of America)

I called Plumbing Rescue today and will get my money back.  I spoke with a man and said I felt since the coupon stated "drain clean" for $69 with up to a 6yr warranty and that snaking it did not work, I should still get the "high tech" jet cleaning.  He said he could not do a complete job for the original $69 but would give me a discount and "only" charge me $1000.  I declined, asked for refund and suggested they be more specific in their coupons in the future. From now on I will look online for any complaints/compliments on a particular business before I contact and hire them.  LESSON LEARNED !
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#2 Author of original report

Update on my Ripoff Report

AUTHOR: PascoConsumer - (United States of America)

Today I called Rescue Plumbing to discuss my displeasure on my service. We had a nice conversation with the end results of me getting my $69 refunded to me.   Of course they were willing to refund me my $69.  It may have cost them the over $1,200 they quoted me for the "high tech" drain flush out to properly clean my drain.  They even "offered a discount" to do the high tech clean out for "only" $1,000.  I declined and asked for my money to be reimbursed. 

After my experience with Plumbing Rescue, I will  go online and do  research for complaints or compliments before I use any company.   I am not a licensed plumber and I figured a large, established plumbing company such as Plumbing Rescue would have licensed and experienced plumbers to do the job properly and at a fair rate.  Hopefully in the future, they will be more specific in their plumbing coupon offers. This may save both Plumbing Rescue and the consumer some grief.
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