• Report: #743545

Complaint Review: Plymouth Direct

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  • Submitted: Tue, June 21, 2011
  • Updated: Tue, June 21, 2011

  • Reported By: Annette — Royersford Pennsylvania U.S.A.
Plymouth Direct
425 Stump Road Montgomeryville, Pennsylvania United States of America

Plymouth Direct - Ordered Fast Brite - Double Billed for Shipping - Montgomeryville, Pennsylvania

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I ordered one set of the Fast Brite product online. The price was $10.00 plus $7.95 for Shipping and Handling. The company's website has a Buy-One-Get-One-Free Offer where you get two (2) sets for the price of one. When you make the purchase, you automatically get the 2nd set. You have no choice; you cannot just buy one set.  The trick is that they charge you twice for S&H!!!  They do not make this clear at all on their website.  You are led to believe that your credit card will be charged $17.95, but when your payment is processed, your credit card is charged $25.90 ($10.00 + $7.95 + $7.95). 

The company is very deceptive in how they process orders online. You enter all of your personal information and credit card info on one pop-up screen. The screen does not display the total that you will be charged before you place your order. Once you click submit, there is no going back - your credit card is charged. There is no confirmation page where you can review your order and see the amount you will be charged.

I received both sets of the product in one very small box (the bottles are very small - 2 oz.), so there was no separate shipping of the second set and no need to charge an additional shipping charge.

This is definitely a rip-off!

I have not tried the product yet, but if it does not work, I am definitely sending it back. Their website states that they have a 30 day money back guarantee.

This report was posted on Ripoff Report on 06/21/2011 01:11 PM and is a permanent record located here: http://www.ripoffreport.com/r/Plymouth-Direct/Montgomeryville-Pennsylvania-18936/Plymouth-Direct-Ordered-Fast-Brite-Double-Billed-for-Shipping-Montgomeryville-Pen-743545. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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