- Report: #363182
Report - Rebuttal - Arbitrate
Complaint Review: Pm Identity, Privacy Matters Identity
Pm Identity, Privacy Matters Identityprivacymattersidentity.com Des Plaines, Illinois U.S.A.
Pm Identitypm Identity, Privacy Matters Identity I feel so violated Des Plaines Illinois
Now, going back over my bank records. This company, PMIdentity 888-840-6301 is listed on my bank statement for charging me $19.95 for each month since I used the Intelisius service. Two hours of my pay each month being stolen from me!
I called PMIdentity right away, I spoke to the first person Employee ID # 26090 who I threatened I was calling the FBI to, who transferred me to the Manager Omar, ID# 16002. He assured me that the membership they created for me would be cancelled and I would be refunded back my 3 debits of $19.95. This could take up to 5 days. I also then received an email confirmation from email@example.com confirming my cancellation.
Low and behold, first thing I did this morning was check my bank account, at 10:00 pm last night the 14th of August the evening after cancelling I am charged again another $19.95.
Well, this time I called the FBI first, report my complaint with a Complaint Agent and followed that by calling PM Identity again. In a very calm and as nice as pie voice, I asked them why they charged me again after the cancellation of my fraudulent account. I was transferred to The Manager Scott ID# 14144. He said oh, sorry, we are having issues with our credit department and we are very sorry, you should not have been charged and are you sure it's not a credit. Um. I can read, it says Debit - $19.95. Well, I'm sorry mam, Please wait 5 days to see your credits show up on your account.
I said, okay, I will do that. I feel it only fitting of my to let you know, I have already this morning reported your company to the FBI and will be looking for my refunds! He again said, my Name is Scott and my ID# is: 14144.
We shall see what happens next. By the way, since these charges took place on my debit master card, there is little the bank can do. I am filing disputes though and have changed all my account numbers.
Lake Villa, Illinois
This report was posted on Ripoff Report on 08/15/2008 07:47 AM and is a permanent record located here: http://www.ripoffreport.com/r/Pm-Identity-Privacy-Matters-Identity/Des-Plaines-Illinois-60018/Pm-Identitypm-Identity-Privacy-Matters-Identity-I-feel-so-violated-Des-Plaines-Illinois-363182. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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