I feel so violated. Strangers without authorization going into my bank account stealing money from me. I am a 39 year old widowed mother of 3. I spend enough time away from home trying to make a living to support all of us since my husband passed away. Back in May 2008 I was receiving multiple calls from a number prefixed in Chicago, IL. Each time I attempted to call the number back no one ever answered. Concerned about mine and my families safety, I used a reverse look up service Intelisius and paid their $9.90 fee to find out who was calling. I did not sign up for any additional services or register for any new services or even agree to any additional charges past this 1 time fee of $9.90 for the information.
Now, going back over my bank records. This company, PMIdentity 888-840-6301 is listed on my bank statement for charging me $19.95 for each month since I used the Intelisius service. Two hours of my pay each month being stolen from me!
I called PMIdentity right away, I spoke to the first person Employee ID # 26090 who I threatened I was calling the FBI to, who transferred me to the Manager Omar, ID# 16002. He assured me that the membership they created for me would be cancelled and I would be refunded back my 3 debits of $19.95. This could take up to 5 days. I also then received an email confirmation from firstname.lastname@example.org confirming my cancellation.
Low and behold, first thing I did this morning was check my bank account, at 10:00 pm last night the 14th of August the evening after cancelling I am charged again another $19.95.
Well, this time I called the FBI first, report my complaint with a Complaint Agent and followed that by calling PM Identity again. In a very calm and as nice as pie voice, I asked them why they charged me again after the cancellation of my fraudulent account. I was transferred to The Manager Scott ID# 14144. He said oh, sorry, we are having issues with our credit department and we are very sorry, you should not have been charged and are you sure it's not a credit. Um. I can read, it says Debit - $19.95. Well, I'm sorry mam, Please wait 5 days to see your credits show up on your account.
I said, okay, I will do that. I feel it only fitting of my to let you know, I have already this morning reported your company to the FBI and will be looking for my refunds! He again said, my Name is Scott and my ID# is: 14144.
We shall see what happens next. By the way, since these charges took place on my debit master card, there is little the bank can do. I am filing disputes though and have changed all my account numbers.
Lake Villa, Illinois