- Report: #1061521
Report - Rebuttal - Arbitrate
Complaint Review: Polar Spas Edmonton
Polar Spas Edmonton5605 99 Street Edmonton, Alberta Canada
Polar Spas Edmonton Polar Spas Lies & Deception Edmonton Alberta Canada
*Consumer Comment: Also ripped off
*REBUTTAL Owner of company: Exposing Polar Spas Global News!
*Consumer Suggestion: Publicly Exposing Polar Spas on National TV
*Consumer Suggestion: Retribution from Polar Spas
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To the guy on this site who wrote a very detailed experience with a salesman named Larry Rozumniak that works for Polar Spas back in April 2013…..I want to talk to you about suing this company! Email me at (((email redacted))).
And if anyone else is reading this who bought a Polar Spas tub I would suggest you get on board because there are a lot of you out there that got the same BS sales pitch! The reason they keep getting away with it is because no one is doing anything to stop them….so lets take them to court!
It is unbelievable how the exact thing happened to me almost word for word with how he lies about Polar Spas hot tubs are chemical free, the $24K sales pitch & selling me the tub for 12K and I am currently trying to get someone to respond to my numerous calls about getting my lights fixed but no one calls back!
Larry also walked us over to a full tub & scooped the water out & drank it trying to show how clean their water is because of the ozonator that kills all bacteria. The next time I clean my tub out I am going to scoop up a jar of the scum water, hunt that clown down & make him drink it & if he doesn’t he is going in his face!
My story is even worse than others I have read in various sites.
I actually went into a Polar Spa Expo Sales Event with my wife at the Westerner in Red Deer back in April 2012 just to see if I could buy a new cover for my pre-existing hot tub in my deck, but walked out buying a new one from Larry because he had me convinced that Polar Spas are chemical free which was very enticing due to we have smaller children that like to drink the water coming out of the fountains so we were sold on this revelation in the industry.
I was told I would get the tub in 6 weeks…it came in 9 ½ and when I got it, it was the wrong size. I ordered a 7’x7’ as that is the opening size that it has to fit into as it is sunken into the deck….they sent an 8’x8’ so I had to send it back. That meant I had to go out & buy a couple of sheets of thick plywood to cover a huge hole in my deck from Aug to Nov so my kids wouldn’t fall into it.
Another frustration that occurred is that I sold my pre-existing hot tub & had the new owner show up at my house the same day as I was to get the new one so I had a crane to pull it out but no tub to put back in so I ended up having to get a crane twice. Just to be fair Polar Spas did pay for the second crane when the next tub showed up 10 weeks later.
I was also over charged on my credit card when they took the final payment just before the hot tub arrived & it took 8 months to get that reimbursed after hassling them for months about it!
So in May of this year 6 months after having the tub installed, my deluxe lighting package where every jet is illuminated is now dead. I called Polar Spas & they gave me a phone number to call for their service team. I have called & left messages a half a dozen times now & no one calls back, which actually doesn’t surprise me as I have been unhappy with these people for a long time and have researched a lot of complaints on the web about them during the past year.
This is just some of the major stuff….I can’t even begin to tell you how many calls & emails I have made in the whole process with this new tub (actually I probably could as I recorded everything)
If you are reading this it is probably because you too were suckered into buying a Polar Spa & have had enough of the BS associated with the lies & deception & are looking for resolution….if so sue them!
AND IF YOU ARE FROM POLAR SPAS & THINK YOU ARE GOING TO COME ON HERE & CLEAR YOUR NAME WITH A BUNCH OF MORE LIES….I WAS SMART ENOUGH TO INTENTIONALLY SEND EMAILS TO YOUR VARIOUS REPRESENATIVES & GET THEM TO REPLY BACK SO I HAVE PROOF OF EVERYTHING I SAID!
This report was posted on Ripoff Report on 06/23/2013 09:26 PM and is a permanent record located here: http://www.ripoffreport.com/r/Polar-Spas-Edmonton/Edmonton-Alberta-T6E-3N8/Polar-Spas-Edmonton-Polar-Spas-Lies-amp-Deception-Edmonton-Alberta-Canada-1061521. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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