ED Magedson – Founder
Polar Spas5605 99 street Edmonton, Alberta Canada
Polar Spas - Owner Chris Shaw Expensive low quality product! No support! Edmonton Alberta
Purchased a $10,000.00 hot tub from Chris Shaw at the home and garden show in March 2010. This 'trident series' hot tub has been nothing but problems right from the start. In 4 yrs that We've had this piece of garbage, we've used it less then 10 times. It's always broken down!!!!! Chris Shaw does not return phone calls regarding problems with his product.
This past winter I didn't want to have to deal with it all winter because one pump wasnt working and it was leaking... AGAIN!
We went down to their location on the northwest end, which was closer to us, and the sign on the window said "we've moved to serve you better". They didn't "MOVE".... they just closed down the north store. So how does it serve me better to now have to travel from the northeast end of the city to the very southwest end!!?? Obviously if people are stopping by the north location it's more convenient for them.
The reason we travelled directly TO the store was so that they could show us on the show room model how to winterize this useless hot tub. And we were not rude in away way.
The "Product Specialist", Caine Smith, told us that they didn't do well with the Trident Series hot tub and have discontinued it. (Well what a surprise!!!!!) He told us he didn't want to tell us how to winterize the tub because he wasn't sure and didn't want to give the wrong information. He told us he would get Chris Shaw to call and tell us how to do it. YEAH RIGHT!
Chris Shaw himself is a big part of the problem! We never did heard from him! Not that we even expected to! We attempted to winterize it ourselves. Couldn't even say if we were successful or not because there's still a problem with the pump and it still leaks, which is why we wanted to winterize in first place.
So there sits a $10,000.00 totally useless product .... from a totally useless company!!! Thanks for nothing Polar Spas and Chris Shaw!
If they would call me and offer to buy this hot tub back for even HALF of what we paid for it, just to get it out of the yard, I would be SO happy! It's been a total nightmare having this hot tub! I hate it with a passion!! I hate looking at it!
We've told them this at Polar Spas and, I think the guys name was Jim at the north store, was totally rude and ignorant to us.
If anyone mentions to me that they, or someone they know, wants to buy a hot tub... guess where I tell them NOT to go?
This report was posted on Ripoff Report on 05/14/2014 06:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/Polar-Spas/Edmonton-Alberta/Polar-Spas-Owner-Chris-Shaw-Expensive-low-quality-product-No-support-Edmonton-Alberta-1146783. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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