- Report: #979616
Complaint Review: Polaris Industires
| Polaris Industires 2100 Hwy 55
Medina, Colorado United States of America |
|
Polaris Industires High CDI Ignition module failures (defective) on Sportsman 500 ATVs Medina, Colorado
*General Comment: Could be a rip off
*Consumer Comment: IF the warranty was anywnere near 9 years, you might have had a chance...but...
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Additionally, the factory replacement for the Ducati CDI module is an" updated Ignition Module," further contributing to the evidence that Polaris deployed a defective CDI module on the model of Sportsman 600 I currently own, and replaced the factory part with a more reliable part.
I contacted Polaris Customer Service 888 704 5290 on 17 October, 2012 and spoke with Loddy and described my dilemma, expressing my concern over the defective part, and asking if there was some kind of recall on this item. She checked my VIN number, and stated there was no recall, and that I would have to foot the full $524 bill for a replacement updgraded Ignition Module. I expressed my concern that I proudly own 2 Polaris Sportsman, and as a Search and Rescue Team Member, many of our team members have purchased Polaris ATVs based on my recommendation, to which she said there was nothing she could do to help, that the local dealership would have to submit a request for help.
The service manager at Vickery Motorsports contacted Polaris on my behalf and opened case C-2541817-B4R7X4 requesting coverage of this defective part. Polaris immediately came back and said they would not do anything to help.
I understand the age of my ATV is a factor, but considering the high failure rate, the "updated ignition module," and the huge price difference between a replacement CDI and the "updated" model, I am asking Polaris for consideration in the form of a substantial price discount to help me in replacing this defective part. I am sure the consideration and actions of Polaris in helping me get my ATV back up and running will be reflected in all of the people I meet in my outdoor activities including military, Search and Rescue, and my guide service.
This report was posted on Ripoff Report on 12/08/2012 04:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/Polaris-Industires/Medina-Colorado-55340/Polaris-Industires-High-CDI-Ignition-module-failures-defective-on-Sportsman-500-ATVs-Me-979616. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 General Comment
Could be a rip off
AUTHOR: Rob - (Canada)
SUBMITTED: Sunday, January 13, 2013
POSTED: Sunday, January 13, 2013I would hope not I have read of Polaris ATV with less then 200 hours and the same problem. If the part was good why would they still not offer it for sale instead of recommend the upgrade kit. If this was a car you bought even with 10 times the miles on it I think you may wonder about the quality of the part if it seemed all the people with this vehicle had the same defect.
The right thing to do would be to offer some assistance and have a happy customer that will likely buy another of your product in the future rather then thinking of how they had a problem and where left to deal with it on their own with no support from the manufacturer, if word got out thata manufacturer did something to help their customers and and another more less said "too bad so sad" .... Well I know what my next purchase would be.
In my mind they know they have a defective part out there and chooseing no to help out spells a "rip off"
#2 Consumer Comment
IF the warranty was anywnere near 9 years, you might have had a chance...but...
AUTHOR: Ken - (USA)
SUBMITTED: Saturday, December 08, 2012
POSTED: Saturday, December 08, 2012Often mfr's will help out if the product is a "little" out of warranty.
Most mfr's also have disclaimers that products may be updated at any time without incurring an obligation to update previous units.
Even good parts (units) do deteriorate over time.
I honestly can't see a Ripoff here...sorry.

