- Report: #412844
Report - Rebuttal - Arbitrate
Complaint Review: Polaroid Company
Polaroid Company4400 Baker Rd. Minnetonka,, Minnesota U.S.A.
Polaroid Company Polaroid did not want to honor their warranty on their produst Minnetonka Minnesota
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I called the customer service number, he gave me two addresses to write to and told me to go back to the website! That was alot of help. So then I emailed Dan Anderson, the director of ( wait for it --huge title- must be a very important person-LOL!!) Service Service,Quality and Logistics for the Consumer Electronics, Digital and Instant Products For Polaroid. Never got a response back.
Finally after numerous phone calls to any Polaroid Corp. phone number I could find, a service tech for their tv dept answered the phone, he was understanding and though he could not help me fix my camera, he was able to give me yet another phone number to try.
Finally after almost three weeks, I have an address to send my phone to. I am sending it to them for repair. My husband and I have placed a wager on the outcome. After what I hve been through just to get the address for repair, I think I may never see the camera again! I do know that with customer service like this--who needs enemies! I did not write the warranty-Polaroid did- now just honor it!
Rome City, Indiana
This report was posted on Ripoff Report on 01/16/2009 10:42 AM and is a permanent record located here: http://www.ripoffreport.com/r/Polaroid-Company/Minnetonka-Minnesota-55343-8684/Polaroid-Company-Polaroid-did-not-want-to-honor-their-warranty-on-their-produst-Minnetonka-412844. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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