- Report: #273726
Report - Rebuttal - Arbitrate
Complaint Review: Polaroid
Polaroidhttp:/ / www.polaroid.com/ Cambridge, Massachusetts U.S.A.
Polaroid bad customer service Cambridge Massachusetts
*Author of original report: update
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In June I called them back and said nobody called me. They said there was no record of my call. They told me I needed a new module, and that was on back order. They said it will be shipped out when it came in. I asked for a confirmation number so I had proof that I called. They told me there was no such thing. About a week later the module came in the mail. I waited for 2 weeks for someone to call. When nobody did I put the module in myself and now the TV works.
Nobody ever called to let me know what was going on, so I had to fix it myself. After talking to customer service at least 8 times, I decided I will never buy another Polaroid product again.
This report was posted on Ripoff Report on 09/10/2007 04:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/Polaroid/Cambridge-Massachusetts-02139/Polaroid-bad-customer-service-Cambridge-Massachusetts-273726. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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