• Report: #316807

Complaint Review: Polaroid

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  • Submitted: Tue, March 11, 2008
  • Updated: Thu, April 03, 2008

  • Reported By:Des Moines Iowa
Polaroid
www.polaroid.com Internet U.S.A.

Polaroid LCD HDTV How to win Internet

*Consumer Comment: How have they not been sued yet with so many complaints?

*Author of original report: UpDate!

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You can beat the ripoff cycle of Polaroid. I grew tried of the 9 months of promises from them. They sent me 2 TV's to replace the broken down original purchase (WalMart refused to take it back after less than 30 days). The final TV sent was a 26" LCD non-HDTV. I purchased a 32" LCD HDTV. A few weeks ago I filed a complaint of fraud with the AG's office. I also sent Polaroid a formal letter of Complaint and let them know they had 15 days to respond or I would be filing in Small Claims Court for $5,000, as well as the AG's office would be filing a case for Consumer Fraud.
Yesterday I received an e-mail stating that the refund would be coming in the next few days. They will not get back the 3 TV's in my garage until the check has cleared. I made that plain to them.

I also informed them that they will send RMA's along with prepaid shipping labels for the 3 TV's. I also informed them that if the prepaid shipping labels was not received within 30 days from the check clearing I would charge $5.00 per day per TV stored. If not paid within 90 days, I would file for a lien against Polaroid for the storage fees.

Plain and simple you must plan on going to court. Don't expect them to honor the warranty, force them to. I have complied and printed out over 500 pages of complaints from the internet. It shows a pattern of non-compliance with the Consumer Protection Act in my state. They know this and they know I would receive a $5,000 judgment against them in Small Claims Court as well as the info from the Small Claims Court would be given to the AG's office and a case against Polaroid would cost them even more in fines and legal fees.

Fight back. Go to Court if they refuse to comply. I gave them every chance to make it right, they refused. So the complaint with The AG's office is step 1 and the 2nd step is Small Claims Court. Show documents and prove they are not honoring the warranty and they will lose. Believe it or not, they will lose anyway. Polaroid will not show up for Small Claims Court. The cost of flying out to your state is not an expense they want. The really don't want a Consumer Fraud charge filed either, too many legal fees. Stand up for your rights and nail the "Polaroid Rip-Off Corp" to the wall

Old.devildog
Des Moines, Iowa
U.S.A.

This report was posted on Ripoff Report on 03/11/2008 09:34 AM and is a permanent record located here: http://www.ripoffreport.com/r/Polaroid/internet/Polaroid-LCD-HDTV-How-to-win-Internet-316807. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

How have they not been sued yet with so many complaints?

AUTHOR: Andrea - (U.S.A.)

I have also had major issues dealing with Polaroid, and have been waiting over 10 months now to get the issue resolved. According to their customer service email, I would have to go through more work since they are incapable of finding the information themselves (send in shipping/tracking info). Unfortunately, I misplaced my shipping/tracking receipts after I had called shortly after it was shipped, and the warehouse person said it was in the system as being received (as well as the tracking information through the shipper). So why would I need to re-send this in to verify something they should already have in their system?

I had bought the item in the end of November 2006. I sent the item in May 25, 2007 (after the item stopped working in January). My year warranty is now up. According to Polaroid, I would have a 3 month warranty on any return. Thus, I would be cheated out of 3 months since they had kept the product the entire remainder of the warranty period. So in effect, if the product breaks down again (assuming I ever get it back) after 4 months, I would be stuck with it.

Does this seem at all suspicious to anyone? They "lose" records of received items, they end up making money on shorter warranties, and they make customers jump through rings just to get what's owed to them.
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#2 Author of original report

UpDate!

AUTHOR: Old.devildog - (U.S.A.)

This afternoon I received in the mail a check for a full refund for the "pol-a-crap" HDTV. The jhwasko@polaroid.com e-mail address works as long as your have the correct documents and as long as you mean business. Don't take no for an answer, have your state laws on Consumer Protection and research the correct way to file a legal complaint. Make sure the e-mail you send is not a rant, just state the facts as well as set a deadline as to when you will file in court. All caps, cursing, and making false demands will not work. Don't stoop to the lower level of the customer service person you speak to on the phone. They are not the final word in the company, you are because you are the customer and the laws of your state and the US protect you. Believe me, Polaroid doesn't want to go to court, they do not want the press finding about their quality control problems. Bad press means no sales. No sales means that the parent company:

(The real owner of Polaroid)
Petters Group Worldwide
4400 Baker Road
Minnetonka, MN
55343-8684
email: pginfo@pettersgroup.com
Tom Petters Founder and chairman of Petters Group Worldwide
is in the hole a little and Mr. Tom Petters might not get a new jet this year.

By the way a copy of your e-mail sent to Jean Hoxie-Wasko, sent to the Petters Group will get a very quick response. Refund check requested by e-mail on March 7th 2008, check received on March 13th 2008. Deadline to file in court March 24th 2008.
Stand up for your rights and take them to court!! Final words to them must be court!!!!!
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