- Report: #301631
Report - Rebuttal - Arbitrate
Complaint Review: Polaroid
Polaroidpolaroid.com Nationwide U.S.A.
Polaroid Polaroid Flat Panel TV Rip-off Round Rock Texas
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We eventually purchased the Polaroid TDA-03211C on September 9, 2007 as a seemingly good value buy and at least in name an American company, so much for economic patriotism. Out of the box the TV worked, looked, sounded, and once again, seemed great. It went kaput on October 17, 2007 and after 16 calls, 8 different customer service reps, 3 repair techs, and three wrong parts, I am officially going to warn every person that I can of this TV and the Polaroid Corporation.
To state that I feel cheated, lied to, and downright robbed is an understatement. There is a known problem with what they call the control-box, which is the key component of the television. Customer service sent us a new one initially without even taking a look at the TV. I inferred that there is probably a known design flaw with this part if Polaroid automatically sends new ones without actually first trouble shooting. If the part is in backlog, which it was for me, it will take about 1 month for the part to arrive from China. You will have to wait for the independent tech to contact you to schedule an appointment for repair. Polaroid outsources the repair of their product.
Polaroid does not want to give you a new TV nor does it want to refund your money. WARNING!!! Polaroid does not want to give you a new TV nor does it want to refund your money. It is their tactic to lie, give the customer the run around, and avoid resolution. Not a timely resolution, essentially no resolution whatsoever. I am now approaching the half-way point of the Polaroid 1 year warranty. This TV worked for 5 weeks and has become a 4 month headache. Do not purchase any Polaroid product. I personally believe that the restructuring after their bankruptcy has corrupted their capacity to manufacture quality products. Avoid this brand. I believe the more we can bring out their horrible service, inferior products, and borderline criminal business we can urge change in their policies and perhaps the way they conduct business. Please send me your story and I will compile and organize the complaints and approach Polaroid with their mess.
Round Rock, Texas
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This report was posted on Ripoff Report on 01/19/2008 02:33 PM and is a permanent record located here: http://www.ripoffreport.com/r/Polaroid/nationwide/Polaroid-Polaroid-Flat-Panel-TV-Rip-off-Round-Rock-Texas-301631. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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