• Report: #762894

Complaint Review: Polk aUDIO

  • Submitted: Tue, August 09, 2011
  • Updated: Wed, August 10, 2011

  • Reported By: David Bates — Oak Creek Wisconsin USA
Polk aUDIO
5601 Metro Drive Baltimore, Maryland United States of America

Polk aUDIO Polk Audio, don't buy thier speakers, will not honor warranty Baltimore, Maryland

*Consumer Comment: Just a basic jerk

*Consumer Comment: WOW! You have an interesting past, sir!

*Consumer Comment: Here's a Ripoff Report on DB Entertainment,

*Author of original report: Nice name

*Consumer Comment: You're just too smart for me or anyone else...

*Consumer Comment: Higher capacity speakers

*Author of original report: Awwww, a sad Polk employee

*Consumer Suggestion: Blown speakers...all six??

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I purchased six outdoor speakers from this company last year. After one year the drivers blown in them and the company will not honor thier warranty. Called twice and thier tech support just wanted to hang up on me.  Nice company, I'm not going away.

This report was posted on Ripoff Report on 08/09/2011 10:08 AM and is a permanent record located here: http://www.ripoffreport.com/r/Polk-aUDIO/Baltimore-Maryland-21215/Polk-aUDIO-Polk-Audio-dont-buy-thier-speakers-will-not-honor-warranty-Baltimore-Maryl-762894. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 6Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Just a basic jerk

AUTHOR: Ramjet - (U.S.A.)

This is a quote from your original post.

"I purchased six outdoor speakers from this company last year. After one
year the drivers blown in them and the company will not honor thier
warranty."

Sure sounds to me like you said all 6 were blown. 

When advising what amplifier to use a company takes into consideration how you intend to use it.  Speaker just do not blow out unless they are overdriven in some way.  You can respond in whatever immature way you like, but the fact remains that you caused the speakers to fail and you know it.

Unfortunately when many people realize they are wrong and have no adequate response, they resort to childish rants.  Sound familiar?
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#2 Consumer Comment

WOW! You have an interesting past, sir!

AUTHOR: voiceofreason - (United States of America)

Were you looking to use those speakers to blast out "stories" about your ex, her sister in law(We have to guess, is Lori your sister or married to your brother?), the cop, and whoever else "screwed" you over? Pretty cool detective work, Ken. That was a good one! Hey Davy, did you ever send out that soda machine? Oh boy, oh boy, we have another cool soap opera to play with now! Yo, Davy, how's that BBB F rating going? http://www.bbb.org/milwaukee/business-reviews/bar-supplies/db-entertainment-co-in-oak-creek-wi-4022037/. And how was life in the...dare I do it? Yeah, why not? How was life in...the POLKEY? Hahahahahahahahahaha.
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#3 Consumer Comment

Here's a Ripoff Report on DB Entertainment,

AUTHOR: Ken - (USA)

David's company:

http://www.ripoffreport.com/outdoor-furniture-equipment/db-entertainment-co/db-entertainment-co-david-bate-a7737.htm



I tried to offer him valid help and got name calling.

This shows him up to be dishonest, arrogant, ignorant and probably an egotist... :)

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#4 Author of original report

Nice name

AUTHOR: David Bates - (USA)

Ramjet, why don't you put your real name down if your gonna run your mouth off. And of course we have another dumb a that doesn't know what he's talking about on here.
Only 4 of the six blow out, so it is clearly not my equipment.

And you clearly can't read, Polk advised us of which amps to use and we picked the one they suggested. Got any more dumb responses.


I'm glad I'm not your neighbor by the way,,,,,LMAO. Please, I wouldn't want you as my neighbor. Ypur the nerd that sits on his computor reading other peoples post just so you can talk with someone.
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#5 Consumer Comment

You're just too smart for me or anyone else...

AUTHOR: Ken - (USA)

Only a moron with no further cogent argument would accuse one of working for the company.

It's done on Ripoff Report on a daily basis and is pretty juvenile.



I have done warranty work for most major electronics manufacturers including Bose.  I was a senior audio technician.



How did you manage to blow them out without even using them?



Why don't you,  contact Polk and refer them to my original post and see what they say...I think you'll find out who the real jackass is here....have a nice day.



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#6 Consumer Comment

Higher capacity speakers

AUTHOR: Ramjet - (U.S.A.)

If you blew out all 6 speakers, it was your fault.  You need higher capacity speakers. 

You need to match speakers with your equipment and level requirements.  Polk could have helped with that before you bought them as could any other speaker company.  They are correct, it's not a warranty issue.  One could POSSIBLY be defective, not 6.

I'm glad I'm not your neighbor by the way.
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#7 Author of original report

Awwww, a sad Polk employee

AUTHOR: David Bates - (USA)

Before you open your mouth you should know what your talking about, these were brand new never used. Wow, guess you feel stupid.

The amp is one that Polk said would be perfect, it was also the one the install agreed with that with best match the system. Wow, don't you feel dumb big mouth.
 

1. Using too large an amplifier and playing them very loud.
(Never used them yet and no need to crank it when you have six.)


2. Using too small an amplifiler and playing it to the point of distortion...at which point the speakers overheat and will burn out. It's a technical explanation as to how this can occur, but it DOES.
(Its called the drivers, thought you worked on these, guess not.)


3. Using excessive bass boost...the result being the same as 2 above.
(Wow, stick to your car speakers DA)



I would agree with Polk...they owe you nothing

I would agree you that you know nothing and just wanted to run your mouth off.
If Polk has you as an enployee I caqn now see why the seakers were of such bad quality.
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#8 Consumer Suggestion

Blown speakers...all six??

AUTHOR: Ken - (USA)

This is NOT a defect, but misuse on your part.  I've done audio repair work for more years than I care to say.  You can blow them out in several ways:

1. Using too large an amplifier and playing them very loud.



2. Using too small an amplifiler and playing it to the point of distortion...at which point the speakers overheat and will burn out. It's a technical explanation as to how this can occur, but it DOES.



3. Using excessive bass boost...the result being the same as 2 above.



I would agree with Polk...they owe you nothing.
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