- Report: #1026900
Report - Rebuttal - Arbitrate
Complaint Review: Polygroup Limited (MCO) Pools
Polygroup Limited (MCO) Poolsinternet, Georgia United States of America
Polygroup Limited (MCO) Pools pool liner seams separated had pool only several months internet, Georgia
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It has patches with it but I do not know if they will hold or not by it being on the seam. but we are going to try now since we called the company this morning spoke with a guy named Brent who was no help at all, just kept saying "I'm sorry", so I asked to speak with a supervisor and he said he could not give me a supervisors name or number??? I asked where their offices were located and he stated "we are in the north west" .
As being in management myself I thought that would be the first person or step I would take to try and resolve this issue!! Brent stated "they would not give us a new liner (due to the warranty) but we could buy one for 369.00" can you imagine? A liner should LAST!!! And by being on a seam that shows defective workmanship, if it was something we did I would be glad to take responsibility, but we are not for a defective product. I have pictures and I have witnesses and I have a brother in law who is an attorney....so I am taking it to him to see if anything can be done.
Companies like this should not be able to hide behind a 90 day warranty, and shame on K-Mart for not trying to help solve this problem. I should have took it as a sign as the day I bought my pool a lady was and did take a pool just like this back to K-mart..but the box was not opened so not sure what was wrong there. I will NOT shop at K-Mart anymore and will tell EVERYONE NOT to buy one of these pools, and I will put it on Facebook, my space, twitter, million moms, etc. everywhere I can think of so people will not buy these pools.
This report was posted on Ripoff Report on 03/11/2013 09:54 AM and is a permanent record located here: http://www.ripoffreport.com/r/Polygroup-Limited-MCO-Pools/internet-Georgia-/Polygroup-Limited-MCO-Pools-pool-liner-seams-separated-had-pool-only-several-months-int-1026900. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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