- Report: #1156542
Report - Rebuttal - Arbitrate
Complaint Review: Polygroup Pools
Polygroup Pools Summer Escapes Pools Last May we purchased a 14'x42" Summer Escapes pool at ToysRus. It cost $299 with the expansion kit. We set it up in May. The canopy broke within the first month. The aluminum T-connector broke off like a pop top on a soda can. Then in August we noticed we had a slow leak. So we drained the pool and were going to patch the leak until we realized that the seam had come apart about 1". There was a fold in the vinyl under the seal. Clearly a factory defect. We tried contacting the company numerous times and were on hold for really long periods of time. So after numerous attempts to contact them we decided to try patching it. We tried 3 times with professional grade products but nothing would hold the seal together. We finally got ahold of someone and were disconnected twice. We also were told that the pool only has a 90 day warranty. Instead of trying to help us customer service said they could give us a 10% discount. Really? An upsell on a pool we paid $300 for? No way!! Then the supervisor said they would give us 25% off a new liner. Again we said no! We told them the most we would pay would be 50% and we didn't even feel that was fair. We will never purchase another product from these people again. Internet
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We are so frustrated abe don't know what to do about this company. Polygroup manufactures pools for various chain stores across the country. We realize that we are only 1 family, but when you spend $300 on a pool that there no way for you to know that it has a defect until after it's filled and the defect becomes noticeable, then I feel that the company should replace the part that is defective. Polygroup makes junky poolS and their customer service dept is terrible. They should be ashamed of themselves. I would love to see every chain store pull these pools off their shelves. This company does not deserve to have customers. $300 should last only 3 months and be told there is nothing they can do, but upsell you a replacement. Poor business!!
This report was posted on Ripoff Report on 06/21/2014 04:58 PM and is a permanent record located here: http://www.ripoffreport.com/r/Polygroup-Pools/internet/Polygroup-Pools-Summer-Escapes-Pools-Last-May-we-purchased-a-14x42-Summer-Escapes-pool-1156542. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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