• Report: #1168242

Complaint Review: Polygroup

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  • Submitted: Thu, August 07, 2014
  • Updated: Thu, August 07, 2014

  • Reported By: Anthony — Durant Oklahoma
Polygroup
Nationwide USA

Polygroup Do Not Buy A Pool From This Company And Expect Them To Backup Their Product Boise Nationwide

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I bought a pool in May from a box store that included a pump.

After setting up the pool in a timely manner we used the pool

infrequently due to weather and water still cold. In June when 

weather was more cooperative the pump stopped working 

efficiantly so I called Polygroup to do some troubleshooting.

They told me to take pump off and look in it. Of course they 

don't include anything to stop the gushing water but I had already

anticipated the removal of the pump and brought a sink stopper that

would cover the hole. As soon as I looked in the pump I could see

the rotor was at an angle and other broken pieces in the case.

I told the Polygroup agent what I saw. She said OK I will send 

you what you need. First though you need to send a proof of purchase.

No problem, I had a picture of the receipt out in 20 minutes. Except 

they need 24 to 48 hours to recieve the email. At this time I thought 

whatever and couldn't wait to get me replacement. 48 hours later I call 

because I havent heard from them, well it seems they needed another 

24 to 48 hours for the warehouse to box up what they were sending

and because I just had a warranty claim (didn't matter they already 

had my money I guess) they were sending it Fedex ground. Now we

are talking 4 days for them to ship it and 7 to 10 days for me to receive it.

Well 7 days later I have the part, of course it did not fix my problem they

just sent me a rotor whereas I couldn't even get the casing off due to 

cheap stripped screws. So back to square one I sent an email first (no

response of course) and the next day called them. So now the first

thing the Polygroup agent tells me is that I said all I needed was the 

rotor. Wrong. Their agent didn't even tell me what she was sending, just 

that she was sending what I needed to get the pump working. Eventually

the Polygroup agent agreed I needed a whole new pump. But of course

their are more hoops to jump through. I needed to send a picture of

the stripped screw. Once again no problem out in 20 minutes but they 

needed 24 to 48 hours to receive this picture before they would take

24 to 48 hours to send to the warehouse to ship me my pump in 7 to 10 

days. Couldn't expadite it for me because I am just a warranty claim.

Well 48 hours no news so call them again, to be told it was still being 

processed. 48 hours later I receive a call from Polygroup (to my surprise

I might add,they were actually reaching out to me!) to be told now 

I must send them a picture of the chord cut on the pump. Same thing 24 to

48 hours etc... Sent the picture and called back. Yes we have the picture 

now all you are waiting on is the tracking number. 48 hours later call again

and am told they are still waiting on the picture of the cut chord that the

other Polygroup agent told me they received. Sent it 4 more times, just to 

make sure it went through. Now here I sit after 3 weeks waiting on Polygroup

to finish processing the pump that they should have sent out immediately.

So at least 7 to 10 days to go.


This report was posted on Ripoff Report on 08/07/2014 04:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/Polygroup/nationwide/Polygroup-Do-Not-Buy-A-Pool-From-This-Company-And-Expect-Them-To-Backup-Their-Product-Boi-1168242. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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