• Report: #71916

Complaint Review: Ponderosa Trailers

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  • Submitted: Fri, November 14, 2003
  • Updated: Fri, November 14, 2003

  • Reported By:Acton California
Ponderosa Trailers
307 West Parker, Plumerville, AR 72127 Plumerville, Arkansas U.S.A.

Ponderosa Trailers Ripoff! Custom trailer ordered, unsafe trailer delivered. Plumerville Arkansas

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In April of 2002 we ordered a custom built Ponderosa horse trailer. There are many details to this and I tried working with the sales person, up to the VP of the company who sadly is now the President of the company.

In a nutshell, we ordered an extra tall horse trailer with custom dimensions so that we could put two horses in the front and either put our carriage in the back, or other horses. All of our intended uses for this were explained to the sales person that took the order. Another use was to be able to haul a mare with a foal at her side in each part of the trailer, front and back.

The trailer was first mis-delivered, contrary to how the sales person said the trailer would be delivered. This cost us time away from work as well as added expenses as we had to go out and buy a hitch for the trailer, and other items that we already had at home. This was all because the trailer was mis-delivered.

The trailer itself is the main problem. The inside part of the horse trailer is 8' tall. The back has a ramp and no other door to hold in horses. This means, the back of the trailer has a ramp that comes up 4' and the remaining 4' high by 7' wide part of the top back of the trailer is wide open. I have had very young foals jump over 4' high before and this trailer is not safe to haul ANY horse in the back. The then VP of the company had very little knowledge of horse management and there are other quality issues with the trailer, too numerous to mention.

I've shown this to several other horse professionals, vets, etc. and they say this isn't safe to haul any animals. I tried working with the manufacturer to have them build a gate for the back, but they would not build a full gate even if we would pay for it.

I reported this to the Better Business Bureau, and they had other complaints about the company at the time that were not resolved. They did not resolve our problem either.

Our choices at present seem to be to, 1. Sell this trailer to a construction or some other type of person that might be able to use it to haul materials... which they incidentally would not be able to safely lock up because the back is wide open. 2. Pay a local welder to fabricate some sort of a gate that will not match the rest of the trailer, but will make it resonably safe for whatever use. 3. Find another really stupid horse trailer dealer and trade this on one we can inspect before we purchase.

Every time we look at that trailer we are very frustrated and feel completely ripped off. We had to pay for half of the trailer before it was made and have a money order for the other half of the trailer when it was delivered. If we had told them to take the trailer back at delivery, they would still have our half of the money and the trailer.

Professional Horseman
Thousand Oaks, California
U.S.A.



STOP! ..before you think about using the Better Business Bureau (BBB)... CLICK HERE to see how other consumers were victimized by the BBB's false or misleading information. Don't be fooled! It has been reported, when there are thousands of complaints and other investigations underway by authorities, the BBB has no choice but to finally give an UNsatisfactory rating to a BBB member business that is paying the BBB big membership fees every year. When a business is reported that is NOT a BBB member, BBB files WILL more likely show an UNsatisfactory rating, then reportedly shake down that company to become a member of the BBB. One positive thing about the BBB is, either way, if a business has an unsatisfactory rating with the BBB, you can be sure, the business is bad. But what about all those BBB member businesses that had complaints filed against them? Consumers never get to hear about them. What about the BBB advertising to the public? Is this a false and misleading perception they are giving about consumer confidence when dealing with a business? Click here to understand more of what consumers and business alike are saying about the BBB. You decide. ..Remember. The BBB membership is not earned, it's paid for!

This report was posted on Ripoff Report on 11/14/2003 11:54 AM and is a permanent record located here: http://www.ripoffreport.com/r/Ponderosa-Trailers/Plumerville-Arkansas-72127/Ponderosa-Trailers-Ripoff-Custom-trailer-ordered-unsafe-trailer-delivered-Plumerville-A-71916. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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