• Report: #1059031

Complaint Review: Pool Deals

  • Submitted: Thu, June 13, 2013
  • Updated: Thu, June 13, 2013

  • Reported By: portercl — Macclenny Florida
Pool Deals
Internet USA

Pool Deals Switched products and refused refund Internet

*Consumer Comment: I ordered that ladder too!

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 I ordered a pool ladder for our new above ground pool we purchased to teach our girls how to swim.  The ladder I ordered was an A-frame ladder with a platform at the top.  The platform was the sole reason I went for this ladder as one of my girls is disabled. 

The ladder arrived quickly, but was the wrong one.  The one I received was the same manufacturer and an A-frame, but no platform. 

I called customer service and after waiting for 5 minutes I got someone on the phone who asked me who the manufacturer was and after telling her she said "Oh you need to speak with X" and quickly transferred me to a voice mail.  I hung up and called back.  After waiting in que again, I got hung up on.  I called back a third time and spoke with the same girl as the first time and explained that I was not interested in speaking with someones voice mail. [continued below]....

.....  She then put me on hold for 6 minutes and then said that she needed me to e-mail her a picture of the box for the warehouse to research this and she would get back with me.  This was on 5/30 and I promptly sent the picture in an e-mail. 

I then received and e-mail on 5/31 asking me if the platform was in the box and I replied no.  On 6/5 I sent an e-mail asking for an update on what is being done to correct my order.  On 6/10 I sent another e-mail asking for an update again since hearing nothing back from the first I sent.  On 6/10 I received the following reply from Corrine; "Yes it was resolved, this is the new updated ladder, the ladder with the platform they do not make anymore."  On 6/10 I sent a reply asking what I needed to do to return the ladder for a refund as it is not what I ordered and was more money than the ladder they sold from the same manufacturer without a platform.  On 6/12 I received an e-mail from Corrine that simply stated "All sales are final".  No apology or anything.  I think it is absolute B.S. that you order one product and they send you something else and tell you tuff.  Horrible service, very rude.  Stay Away!


This report was posted on Ripoff Report on 06/13/2013 09:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/Pool-Deals/internet/Pool-Deals-Switched-products-and-refused-refund-Internet-1059031. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

I ordered that ladder too!

AUTHOR: Justbeingrealherepeople - ()

I ordered that ladder too! About 3 months ago. However just like in the picture they show on there website it has no top platform. You posted a picture of the ladder they sell in a tiny image with there little water guy logo, it shows not top platform. And the other image I can not seem to find on their website. 

i am happy with my ladder from them, it would be nice if it had a top platform but they apparently don't offer a ladder with this platform? I have had good results over the past five years buying from pooldeals. Seems like you expected something more / different then what you ordered or they sell. And that's why you may be disappointed. 

I am an avid online shopper. It's always important to read descriptions and look at the images on a website you are ordering from, because the online items may be different then products you have seen Locally.  Just a tip for the noobie to online shopping. I had similar disappenactments with my online shopping experiences before I learned what I was doing too!

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