- Report: #194561
Report - Rebuttal - Arbitrate
Complaint Review: Pool & Spa Depot
Pool & Spa Depot5764 Crossings Blvd. Antioch, Tennessee U.S.A.
Pool & Spa Depot Pool Installation was shoddy and not complete. Pump switch bad and not all parts included Ripoff Antioch Tennessee
*UPDATE Employee: half right
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Installation was very shoddy. 1 top rail was not fully seated, the plastic covera for the top rails were not snapped together, one was left completely off. The liner bottom is very rough and not smooth. The ladder was not assembled or installed. When the crew left there was only about 2" of water in the bottom of the pool. I had to fill the pool and take care of the liner as it filled. The plastic stuck to the uprights was not removed and looks terrible. I have attempted to contact pool and spa depot on numerous time but to no avail. I have called and left messages for some one to contact me. I have sent E-Mails and have gotten no response. This is the sorriest customer serviced I have ever received. I know things can go wrong with products and service but if the company contacts you and takes care of the issues, there is no problem. To ignore a customer completely is totaly unacceptable. If I would have known this web site existed last year I would have filed a report earlier. These are honest problems and I would like a fix to these. i have made most of the repairs myself. It would be like me buying a $3500.00 pool and only paying the pool company $2500. They would expect what we agreed on same as me. All I want is pool and spa depot to make it right.
This report was posted on Ripoff Report on 06/03/2006 04:35 AM and is a permanent record located here: http://www.ripoffreport.com/r/Pool-Spa-Depot/Antioch-Tennessee-37013/Pool-Spa-Depot-Pool-Installation-was-shoddy-and-not-complete-Pump-switch-bad-and-not-al-194561. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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