- Report: #976110
Report - Rebuttal - Arbitrate
Complaint Review: Pool and Spa Depot
Pool and Spa DepotNashville, TN Antioch, Tennessee United States of America
Pool and Spa Depot Poor Service, Shoddy Install Antioch, Tennessee
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The sales representative (Mary Clay) did not do the appropriate research before recommending a pool design for us. We expressed safety was very important once the pool was covered. She designed only a 2 foot concrete edge on our pool. Now we are being told we cannot install a safety cover in the concrete with less than a 3 foot ledge?! So, they did a shoddy instal job by putting our safety cover on placing pegs in the dirt around the pool. When I initially e-mailed Pool and Spa Depot with my concerns I received no response for months (until the end of the year when they were requesting payment for it) and are refusing to remedy the situation.
My pool guy says our salt system is barely adequate for the size of pool we have which I was never warned about. This causes us to have to put some chlorine in our pool even though it has a salt system. I was never warned this could be a problem. I had to get a pool guy in the first place because Pool and Spa Depot spent about 5 minutes teaching me to use the pump and clean the pool so I have no idea how to do it myself!
Overall, Pool and Spa depot let too many things fall through the cracks in the purchase and install process. The pool designers and installers didn't communicate with each other causing some problems. Work with a better quality company if you are putting a pool in. It is a major expense and you won't want your pool to be mediocre.
This report was posted on Ripoff Report on 11/30/2012 11:31 AM and is a permanent record located here: http://www.ripoffreport.com/r/Pool-and-Spa-Depot/Antioch-Tennessee-/Pool-and-Spa-Depot-Poor-Service-Shoddy-Install-Antioch-Tennessee-976110. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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