- Report: #387211
Report - Rebuttal - Arbitrate
Complaint Review: PoolEx Pool Products
PoolEx Pool Products1741 W. University Drive Suite 151 Tempe, Arizona U.S.A.
PoolEx Pool Products Inc Very Expensive P20 Electrode Lasts Just over A Year Tempe Arizona
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The replacement electrode was $950, which was more than we paid for the entire system and installation to begin. After complaining, JoAnn said that the tecnician would show the electrode to their engineer and get back to us, which never happened. Our complaints resulted in a prorated cost of the electrode and an extended warranty, which is meaningless when a person evaluates their lack of standing behind the equipment to begin with.
Please be aware that dealing with the person that claims to be the manager of this company will result in accusations of negligence on the part of the customer to keep the company from taking responsibility for defective equipment and products. The technician stated that we should call and talk to the manager, and we explained that JoAnn claimed that she was the manager and would not allow us to talk to anyone else in the company. The technician stated she was not the manager; however, there was no way for us to get ahold of anyone other than her.
This report was posted on Ripoff Report on 11/02/2008 12:25 PM and is a permanent record located here: http://www.ripoffreport.com/r/PoolEx-Pool-Products/Tempe-Arizona-85281/PoolEx-Pool-Products-Inc-Very-Expensive-P20-Electrode-Lasts-Just-over-A-Year-Tempe-Arizona-387211. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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