- Report: #1060187
Report - Rebuttal - Arbitrate
Complaint Review: Pooldeals.com
Pooldeals.com, DPD Pools, Charlie Goss Did not ship, Delayed shipment for weeks, Did not cancel per my request and shipped anyway Internet New York
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Ordered over $1100.00 worth of product from them. Got all but about $400.00 worth. They took their payment in full right away. Two weeks after the expected ship date for the pool liner, I got an email from Nicole telling me there will be a delay and the liner will not be available for another 6 weeks! I asked if the other 4 items that I was still waiting on were shipped yet. She said they were coming from the same location as the liner, so probably not and asked if I wished to continue to wait for the liner or order a different one. I said I would wait.
Six weeks passed and 2 days after the "due date" I heard nothing, so I called. Heather tells me my liner is never coming and the order was cancelled! What??? I have lost half a swimming season and have had an empty pool shell sitting and waiting for a liner that is never coming. They would not offer me a discount for a different liner, and don't appear to value me as a customer or the amount of business I gave them.
I told them to cancel the remainder of the order. I emailed Nicole and told her the same thing. She told me that she did speak with Heather earlier that day, so I know THEY KNEW to cancel that order.
TWO FULL DAYS LATER, they ship out the rest of the order after knowing that I said to cancel it. I did get a refund on the pool liner that never came - took them a freakin' week to refund me for that. I did not get a refund on the other $100 of product and now it's being delivered by UPS. I no longer need it, because I went elsewhere for the items after cancelling the order with them. I am NOT going to pay a restocking or shipping fee for their mistake, which I have read from other poorly treated customers, that they WILL charge (or attempt to charge) me.
I am resigned to the fact that this scam company will not refund the remaining $100, nor will they care about my threats to contact the Attorney General, Better Business Bureau, or the fraud claim that I'm about to file with my credit card company. I will be calling my credit card to block any further payments to these idiots. Oh, and that Charlie Goss guy who supposedly "owns" this company...the only email I ever got from him was the notice of the refund for the pool liner.
When I asked him about the rest of the refund, I never got an answer. I should have done better research on these people. The prices were great - in the long run, I'm screwed out of my hard earned money, it's halfway through summer, and I'm still not in my pool.
This report was posted on Ripoff Report on 06/18/2013 05:08 PM and is a permanent record located here: http://www.ripoffreport.com/r/Pooldealscom/Internet-New-York/Pooldealscom-DPD-Pools-Charlie-Goss-Did-not-ship-Delayed-shipment-for-weeks-Did-not-1060187. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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