• Report: #334021

Complaint Review: Pop-A-Lock

  • Submitted: Wed, May 21, 2008
  • Updated: Tue, January 15, 2013

  • Reported By:Greenville South Carolina
Pop-A-Lock
POPALOCK.COM GREENVILLE, South Carolina U.S.A.

Pop-A-Lock The emploee pays the price in the long run GREENVILLE South Carolina

*UPDATE EX-employee responds: I also worked for pop a lock

*Author of original report: Fixing and wrong

*UPDATE Employee: cost issues

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I currently work for Pop-A-Lock in Greenville, SC. I began work in August 2006. We currently charge $39.95/$41.95 6am - 6pm, $44.95/$46.95 6pm - 11pm, and $54.95/$56.95 11pm - 6am. Out of those prices, I can take $4 and use it to buy gas. Four Dollars was all well and good when I began work, but right now with prices in greenville at $3.59 per gallon, the math doesn't work out and I am currently losing money. At the end of the pay period we have to show why we are handing in less cash than we collected (the $4), and for the past 8 months, I have come up showing that I owe my boss.

Basically, the employees don't get paid enough to drive -in our own personal cars - to unlock customers. In the long run, we all lose money due to gas and car repairs.
One guy that works for Pop-A-Lock for 9 years, have never once gotten a raise. I am currntly one of the best at my job in this county, according to the supervisor, and I get nothing.

Also, if we choose to have health insurnace, we the employees have to pay 75% of the costs. I don't recomend to anyone to work for this company, especially in the Greenville/Spartanburg, SC area.

Omega33
Greenville, South Carolina
U.S.A.

This report was posted on Ripoff Report on 05/21/2008 01:29 PM and is a permanent record located here: http://www.ripoffreport.com/r/Pop-A-Lock/GREENVILLE-South-Carolina-29609/Pop-A-Lock-The-emploee-pays-the-price-in-the-long-run-GREENVILLE-South-Carolina-334021. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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1Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE EX-employee responds

I also worked for pop a lock

AUTHOR: Dukedevils - (United States of America)

I was also an employee of pop a lock in the greenville area. The set price of 34.99 to drive 25 minutes an unlock a vehicle and drive 25 minutes back home was very unreasonable. There is no opportunity to advance at this job there is no incentive to provide good customer service to the customers or get to the customers in a timely fashion. All employees only recieved 35% of the job they completed... So at 34.99 a car the driver would make $12!!! Now do the math i drove 25 minutes to the job spent 10 to 30 minutes to complete the job opening the vehicle writing up the invoice and running the customers credit card. I would spend 6 dollars in gas to make 12 dollars!!! A grand total of 6 dollars per vehicle during peak Day Time hours! An most days we would have between 3-5 cars to unlock so do the math $18-30 dollars per day to be a locksmith in greenville working for the #1 company in greenville ! Not to mention when u drive all the way to a vehicle and the customer cancels the call u have to turn around and go home losing the gas money that u spent driving to the persons vehicle who cancels.Pop A Lock take complete advantage of their employees with no benefits or paid holidays either. Also the customer has to wait 20 minutes to an hour to get service. I quit working for this company because i was actually losing money driving my personal vehicle having to pay for the repairs on my vehicle.

Pop a lock is a NOT a company i would recommend anyone working for... And there low prices have put all the legimate locksmiths in the area out of business ... Although low prices are good for the customer long wait times and paying their locksmiths less then minimum wadge is the expense of there low price car lockouts.

Sincerely- 2 year dedicated employee of the pop a lock greenville area
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#2 Author of original report

Fixing and wrong

AUTHOR: Omega33 - (USA)

First off, when I wrote this report, I was not an employee of Pop-A-Lock of Greenville or Spartanburg, nor am I now.  I have an old friend that was an employee when I wrote this TWO YEARS ago.  The day I wrote this, he was complaining to me about the price of gas, and his health insurance and everything I wrote about in the original report.  I took it upon myself to post this on the internet without his consent or knowledge that I wrote it in the first person.

I have now heard that the original report has made it into the area owners hands.  It was not my intention to get anyone in trouble for something I wrote.

I would like to also say that my friend completely forgot about the day he told me this until he saw it all written down and up for the public to see.  Needlessly, my friendship is on rocky grounds right now.
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#3 UPDATE Employee

cost issues

AUTHOR: bigdaddy1977 - (USA)

basically w. the current pay structure, its all about the money, how much can you make(getting calls and running hard) and how good are you at saving money?

i dont know your personal situation, but i invested in a 2006 suzuki forenza sedan for working ERS (emergency roadside svcs) and vehicle lockouts and even in the worst of traffics, still manage an easy 20mpg (at this point, in city driving im averaging 23-28city and 37-41hwy.. pays to stay off the throttle).  in addition to that, in my market GOA's (gone on arrival) are rampant, it is absolutely crucial that if you get a GOA that you contact the service provider and get the GOA PO (purchase order) to get paid for that call

in addition to that, freebees will kill you! a few of my co-workers in my market dont even bother to call the providers and bill for 2nd svc for airing up a tire.. hello??  the providers only pay the base rate IF THE CUSTOMER HAS THEIR FUNCTIONING SPARE, jack, and special tools (special rims=special tools)!! if you have to do extra work BILL IT!

as with the health insurance issue, the best suggestion i can offer ya is this, put $1000 in the bank that you never ever touch except for absolute dire emergencies, pay off your debt(if this applies, if not, skip it) (DO NOT USE CONSOLIDATION!!), then put in 70hrs a week, DO NOT IDLE your engine, DO NOT move from your last call untill you are dispatched to your next call, and..... once you have 3-6mos of pay in the bank, get your most basic healthcare coverage with the highest deductables possible(yes, i said highest) and saving at least your deductible amount in the bank, and pay cash for routine things like dental visits for teeth cleanings, sealants etc and Dr visits for physicals!! 

you have to be like the CEO moguls out there, anything you can do to cut your costs will eventually pay off,  im sorry for your bad experiences, i do hope things improve!




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