- Report: #1086299
Report - Rebuttal - Arbitrate
Complaint Review: PopFax.com
PopFax.com3, Passage des Bleuets, 78420 Carrières-sur-Seine Internet France
PopFax.com Rip Off I ordered Popfax service. After sign up I could not fax to my home office. My card charged first day of Free trial. Carrières-sur-Seine France
*REBUTTAL Owner of company: Popfax free trial does not require credit card information
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On September 15 I accepted Pop Fax offer for free trial of online faxing services. In the sign up process Pop Fax required a payment card but promised the Free trial. Pop Fax charged my card first day.
I immediately attempted to Fax reports to my company office and each time I received error message. Repeat attempts produced same result. I emailed the company advising the system did not work without immediate response from them. No solution.
1 day later they responded that their records showed I was successful and had no problems. They also remitted an invoice for a years service and dated it a week before I signed up. I then requested a refund and they advised I only had a 3 day free trial and I could not cancel. I sent back a copy of their offer with no success.
As of now they have my money and I have no services.
This report was posted on Ripoff Report on 09/21/2013 10:52 AM and is a permanent record located here: http://www.ripoffreport.com/r/PopFaxcom/internet/PopFaxcom-Rip-Off-I-ordered-Popfax-service-After-sign-up-I-could-not-fax-to-my-home-of-1086299. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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