- Report: #907096
Report - Rebuttal - Arbitrate
Complaint Review: PosDepot Gift Cards
PosDepot Gift Cards7512 Porter Road # A Niagara Falls, New York United States of America
PosDepot Gift Cards rude customer service and blatant proof mistakes on final order Niagara Falls, New York
*General Comment: Small Businesses are the heart of America
We sent our proofs over to their supposed Graphic Designer, which I think she was still in High School, with her Holier than Though attitude. After going around with her for several days we got a proof and their were multiple spelling and layout errors. Mind you we sent them the final proof that our Designer had done and they must of had to redesign it as they had no idea how to simply import it.
We notified them of the errors and this girl name Leah Wiseman that was the supposed account representative AND Graphic Designer told us that those errors were in the proof that we sent to them, after arguing and listening to her spout off to us for 20 minutes she finally said that she would redo the proof and send it out the same day for us to review, but it was not her fault that our designer made these supposed mistakes.
The following day we still had not heard from them so we called and spoke to the manager/owner and what a arrogant individual( Kevin Mearbell this was! He went on to tell us that the proof was sent the previous day which it had not. The entire process should not have taken more than a few days to get this order proofed and sent out, instead it took over a week.
Mind you Micros recommends using this merchant, however we will never again use this small town, small shop.
This report was posted on Ripoff Report on 07/05/2012 11:26 AM and is a permanent record located here: http://www.ripoffreport.com/r/PosDepot-Gift-Cards/Niagara-Falls-New-York-/PosDepot-Gift-Cards-rude-customer-service-and-blatant-proof-mistakes-on-final-order-Niaga-907096. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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