- Report: #1081785
Report - Rebuttal - Arbitrate
Complaint Review: Power Step USA
Power Step USA119 N. El Camino Real Ste E210 Encinitas, CA 9202 Pawtucket, Rhode Island USA
Power Step USA West Coast Innovations Power Step can't fulfull orders - but they'll keep your $$! Pawtucket Rhode Island
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Purchased a Power Step Plus over 3 weeks ago for $800, with shipping included - estimated 5 day delivery. My card was charged immediately.
At day 6 I called the local distributor looking for a tracking number, or anything showing me that the unit was on its way. At that time I was told that it would be more like 10 days. So I patiently waited. At day 11, I contacted the company once again, but this time got a voicemail stating that they are away from the phone for days at a time and would get back to me as soon as they could. I left 2 voicemails after that - with no response.
Nothing. At day 14 I finally reached someone who explained that the units were stuck in customs, and they would let me know once they were released. I've since sent a follow up email to PowerStep USa Corporate with no response, left 3 voicemail messages at the distributor- Nothing. I'm going to cancel the credit card charge tomorrow - as I told them on the voicemail I would.
I'm not sure if this company, or product is real. What I do know for certain, is that the customer service is lacking.
Do NOT do business with Power Step USA.
This report was posted on Ripoff Report on 09/04/2013 09:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/Power-Step-USA/Pawtucket-Rhode-Island-82860/Power-Step-USA-West-Coast-Innovations-Power-Step-cant-fulfull-orders-but-theyll-keep-1081785. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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