In todays world, I understand there is a tradeoff hence a cheaper price can mean you are trading customer service for that wholesale experience. What shouldn't happen are bait and switches to earn your business. PowersellerNYC came up on the search list of wholesalers that offer a projector that I am looking to purchase for my office. After selecting the one I wanted and entering all my credit card information, etc into the order form for powersellernyc I was assigned a customer number. 5 days went by and no email, no shipping information, nothing. I called the company and a VERY rude operator answered and asked if I got their email. No was my answer so the operator tells me that he is sending another email (after he confirmed my email) and that my order would be processed after I received the email. As soon as the operator told me this information he HUNG UP on me immediately. Wow, way to care for a customer trying to spend 900.00 with your company! I got the email he sent which tells me they didnt send the first one as the follow up email had no problem arriving. IF it was being flagged as spam it too would have met the same demise the first had. Anyway, in the email it states the following:
"Thank you for placing an order with PowersellerNYC. Please Call David Gallagher at 866-898-1089 , extension 103. in order to confirm your information, and to ensure prompt delivery and top quality service of your order. Confirmation of your order is required via phone, as there is information from the Manufacturer(s) that we are required to notify you of prior to shipping."
Did you read the very last sentence? I've never encountered this before in the thousands of online transactions I've made. If there was a positive situation that applied to my purchase it would have been noted as a sales point in the advertisement I would have read in my decision to purchase from the company. This message means one of the following: The product is a refurbished item, is an open box item, is a used item, does not qualify for the manufacturer warranty or the warranty period has already begun prior to my purchase. NONE OF WHICH ARE ACCEPTABLE when they advertised their product as new to compete with the other products online that are new. Please keep in mind that I have purchased refurbished products many times before and almost prefer to purchase them as I've never had any problem with a refurbished item. Dishonest business advertising is a major issue with me along with the fact that I needed this projector for business use asap. I didnt have time to screw around with rude operators and then play around with what ever "slight of hand" dishonesty they wanted to put me through to be compliant with their suppliers. Just goes to prove that the best price isnt the best deal.
Funny item, Costco offers the exact item for 4.00 more. I have to pay sales tax however if I need to return it (purchased from their online only) I can take to any US warehouse Costco location for a full refund. No return shipping costs to me! Also, I received a free 72" projector screen with my order and paid 13.00 shipping for a 14lb order (projector AND screen!) A good deal!
des moines, Washington