I purchased a security camera from neobits.com on May 22nd 2012. This camera was advertised with specific features both on the manufacturer website and neobits.com website, one of those features being security lights.
When the camera arrived, it had been shipped direct from the manufacturer (Brickcom) and it did NOT have the security light feature, despite that description appearing on both brick com and neobits websites.
I made my purchase with Paypal.
I requested an RMA from Neobits, and was eventually granted one from Nina Roy (RMA # R1206104). In addition to the RMA #, Ms. Roy also provided a prepaid UPS shipping label (Tracking # 1Z2F483X9096417320) and I dutifully shipped the item back in like new condition. It is important to note that the return shipping label had the item going directly back to BrickCom the camera manufacturer. [continued below]....
Time passed and I had not received a credit back from Neobits for my return. Attempts to contact Neobits and find out why I had not received credit went unanswered so I opened a dispute with Paypal. Paypal reported that since I had shipped the item back to an address other than the merchant address on file (which they would not provide to me) that there was nothing they could do, per their policies.
At my request Paypal contacted Neobits directly (by phone, at my request) and Nina Roy of Neobits insisted that they had issued a credit return on June 21st and provided a confirmation number which Paypal reported was incomplete. At this time Paypal also confirmed that no refund had ever been issued to my account for the purchase amount of $681.96.
Nina Roy reported that there was nothing further that she could do and recommended that Paypal and/or myself contact Arvind Goel of Power Systems Direct AKA Neobits by email only (firstname.lastname@example.org).
Paypal sent an email to Arvind Goel of Power Systems Direct on June 27th requesting more information about the supposed refund, which has gone completely unanswered. Further attempts by myself to get Power Systems AKA Neobits to issue my refund have been ignored.
I am filing this Ripoff Report because merchant Power Systems Direct continues to claim that they have issued a refund for my verified returned purchase, which they have not done. Power Systems Direct has $681.96 of my money since May of this year which they have not refunded to me, even though I have proof that they issued an RMA to me, and the item was shipped back and signed for.
If Power Systems Direct, AKA Neobits will not do the correct thing and issue me a refund I will be forced to take them to small claims court, where I expect to prevail in this matter.