- Report: #742158
Report - Rebuttal - Arbitrate
Complaint Review: Prado E-Cigarette
Prado E-Cigarette14301 N. 87th St, Ste 166, Scottsdale, AZ 85260 Scottsdale, Arizona United States of America
Prado E-Cigarette Failure to honor free trial and cancellation of future monthly subscription Scottsdale, Arizona
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The limited trial Prado package arrived by USPS First Class Parcel Post rate within ten days.
Before I even had a chance to try the Prado product, my credit card was charged an additional $149.90 on my credit card without explanation.
Calling Prado customer service, I was informed that the additional charge was for continuous monthly sending of additional Prado materials. I also explained that I lived only on Social Security and could not affford a monthly charge when normal cigarette prices were half that price for a monthly bill.
When I requested a full refund and no further charges, I was told by the customer service woman that she could cancel my account and refund only $70.00. No other address nor telephone number nor e-mail address was provided in my dealings with Prado.
Further probing resulted in my receiving a cancellation number and promise to receive a call-back from the woman's Prado supervisor. No call-back was made by any Prado personnel, nor any partial refund attempted to my bank.
This report was posted on Ripoff Report on 06/17/2011 02:29 PM and is a permanent record located here: http://www.ripoffreport.com/r/Prado-E-Cigarette/Scottsdale-Arizona-85260/Prado-E-Cigarette-Failure-to-honor-free-trial-and-cancellation-of-future-monthly-subscrip-742158. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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