• Report: #707685

Complaint Review: Prado

  • Submitted: Fri, March 18, 2011
  • Updated: Fri, March 18, 2011

  • Reported By: Heather — Warminster Pennsylvania United States of America
14301 N. 87th Street Suite#107 85260 scottsdale, Arizona United States of America

Prado Smoke Freely The electronic cigarette was impossible to assemble. Then it took me hours to find a customer service # to call to get an RMA # to return the product. scottsdale, Arizona

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Received the electronic cigarette quickly however that was the only good thing about this experience. It was impossible to put the thing together. So I googled the name Prado cigarette and saw tons of complaints. After many searches and calls to wrong #s I finally found the correct website http://www.smokefreely.com/contact/ and phone # 1.877.6473735. I did get through and found out all the complaints of false advertising were true. They will charge you $149 then about another $70 a month for cartridges if you do not cancel within 14 days AND you MUST have a RMA @ to returm the ecig. NOT a good deal at all and the most frustrating thing was the lack of info to caontact them in the package as well as the false advertising. 

This report was posted on Ripoff Report on 03/18/2011 10:31 AM and is a permanent record located here: http://www.ripoffreport.com/r/Prado/scottsdale-Arizona-85260/Prado-Smoke-Freely-The-electronic-cigarette-was-impossible-to-assemble-Then-it-took-me-ho-707685. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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