- Report: #1054317
Report - Rebuttal - Arbitrate
Complaint Review: Precious Poses
Precious Poses14 Inverness Dr E a132, Englewood, CO 80112 Englewood , Colorado USA
Precious Poses Ripped off!!! Englewood Colorado
*General Comment: So how exactly is this a ripoff.
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We got ripped off. . .I had taken pictures for our child's 100th day with a living social deal that we had bought. The deal included a sitting fee, 2 digital images and $50 printing credit or 3rd image. Two days after the photo shoot they called to tell us that their hard drive had crashed and didn't know if it was recoverable. These pictures were important to us and our culture because we took them on our baby's 100th day of life. We started to panic and asked to have a retake right away. They agreed to let us come in the next day and retake the pictures free of charge and I would be able to order what I wanted because it was their fault. They told us that we could order from the 2nd session just in case they weren't able to recover the 1st set of pictures. Because we needed the pictures right away I choose three of the pictures and they sent it to me via email. I kept checking up with them once a week to see if they had recovered their hard drive. A month later they said that they were able to recover it and to go choose the pictures online. I choose a couple prints and a couple digital images. They send me a huge bill for the pictures I got from my first session. They told me that they charged me because I used my living social deal for the retakes. I bought the living social deal for the first session and not for the second session. And this situation wouldn't have become a factor if their hard drive hadn't crashed. I paid for the living social deal for the first session and not the second after they told me it would be free of charge. If I knew I was going to get double charged I would have gotten a refund and went somewhere else. When I explained to them how upset I was she says, "Well why don't you call living social get a refund and I'll just keep all the pictures". I was speechless at what she had told me. Pictures are irreplaceable and I can't go back in time to take pictures on my baby's 100th day. I have never had such bad service and felt so ripped off in my life. This place has not only the worst service but horrible ethics!
This report was posted on Ripoff Report on 05/28/2013 08:34 AM and is a permanent record located here: http://www.ripoffreport.com/r/Precious-Poses/Englewood-Colorado-80112/Precious-Poses-Ripped-off-Englewood-Colorado-1054317. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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