• Report: #1129252

Complaint Review: Precision Auto Protection

  • Submitted: Sat, March 08, 2014
  • Updated: Fri, April 25, 2014

  • Reported By: Scott — California
Precision Auto Protection
3665 East Bay Drive Largo, Florida USA

Precision Auto Protection WARNING!!!! COMPLETE SCAM!!! scam, liars, warranty providers, warranties are worthless, will be shut down, horrible company Largo Florida

*UPDATE Employee: Standing behind our word

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I was pressured into buying one of their after market extended warranties and it is complete worthless and no repair show will take their "warranty".  DO NOT BUY FROM THIS SCAM COMPANY, PRECISION AUTO PROTECTION OF LARGO, FLORIDA!!!


This report was posted on Ripoff Report on 03/08/2014 12:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/Precision-Auto-Protection/Largo-Florida/Precision-Auto-Protection-WARNING-COMPLETE-SCAM-scam-liars-warranty-providers-1129252. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Standing behind our word

AUTHOR: Compliance Department - ()

I would like to start off by saying that our company doesn’t pressure anyone into purchasing our vehicle service contracts we simply present the value of our contracts and our customers see the value and purchase the contracts.  We stand behind our vehicle service contracts and we give every customer a full 30 days from the date of purchase to review the policy, call in and ask any questions they have and if the contract is not what they thought it was, we refund their initial down payment. 

Now in regards to the claim that you have made, where you stated that no ASE Mechanics would accept the policy you purchased from our company when you needed to have your vehicle repaired, this is simply not the case. 
The reason every mechanic shop takes our policies is because we are paying the repair bill for our customers using a corporate credit card.  There is no reason why a mechanic would not accept a job where they are sure to get paid and get paid in a very timely matter.  Our claims representatives provide all of our customers with a list of repair facilities in their area that are ASE Certified and that will accept our company’s vehicle service contracts as well as every other company’s contracts. 

Our list of Certified ASE Mechanics include dealerships, franchise repairs facilities such as Firestone, Midas, Sears, Goodyear, and every other major repair center.  If you were past your initial 30 day and 1,000 mile grace period when you had a problem with your vehicle our claims representatives would have been able to assist you with the process on filing a claim to have your vehicle repaired and they would have assisted you with finding a repair facility that would have been happy to repair your vehicle.  If the repair would have taken more than 8 hours to complete you would have been provided with a rental car at no cost to you as well. 

Our company takes our reputation very seriously and it’s my job as the Compliance Officer to check on our online reputation as well as our customer’s satisfaction or feedback.  I am not sure if you are aware of this but right now there are numerous cases that are being tried and won, where companies are suing consumers that are wrongfully accusing companies of poor service and trying to discredit a company's name when there is no merit behind these claims.

If you would like to speak to me personally regarding the contract that you had I am always available to assist with a problem.  Please send me an email with your name and telephone number and I will personally call you back to help anyway I can.  Thank you.

compliance@precisionautoprotection.com

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