- Report: #594524
Report - Rebuttal - Arbitrate
Complaint Review: Precision Automasters
Precision Automasters725 SAN PEDRO san antonio, Texas United States of America
Precision Automasters Did not repair problem, they replaced parts that wouldn't fix the problem, then denied repair not fixed san antonio, Texas
*UPDATE Employee: precision auto masters is the best auto shop!
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Took Jeep for cracked radiator, told them about a grinding noise so approved them to replace both front wheel hub & bearing, brakes and rotors, tune-up, synthetic oil change, ne radiator. They took 3 days. They didn't replace the right hub and bearing, they stated it was required. Left the shop and found they didn't replace a large bolt that held the condensor and radiator on, wheel cap on front right missing and still had a grinding noise. I had to return next day to get bolt put in.
Days later they finally replaced the wheel cap. They said they would replace the right hub and bearing at the cost of the part only no labor charge. They quoted $105. They picked the car up again 2 days before i asked them to, they said they wanted to make it right. So they called soon after getting it to say "good news, you just need an upper and lower hose for the power steering pump and it's less expensive. Then by late afternoon they called back saying 2 dealerships, oreilly auto parts, Napa Auto parts and Autozone all sent the wrong parts that they needed another day.
Next day they took all day and then brought my jeep to me with charges of $187 for parts only. They said I could pay them the next day (my payday).
Drove home - STILL MAKING GRINDING NOISE. Now they say they don't hear that noise and that i need to pay them because they fixed it.
Next day I took my jeep to the dealership for a diagnostic of the problem. They said it was the Power Steering pump that is making the noise, they can hear it and the hoses shouldn't have made a difference unless they wear leaking- they were not.
the dealership also said they broke an airflow hose the the throttle apparently while changing the plugs causing a miss now when idling.
This report was posted on Ripoff Report on 04/19/2010 06:57 AM and is a permanent record located here: http://www.ripoffreport.com/r/Precision-Automasters/san-antonio-Texas-78212/Precision-Automasters-Did-not-repair-problem-they-replaced-parts-that-wouldnt-fix-the-p-594524. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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