- Report: #1166857
Report - Rebuttal - Arbitrate
Complaint Review: Precision Camera
Precision Camera7 Anngina Drive Enfield, Connecticut USA
Precision Camera Didn't repair but still charged me. Enfield Connecticut
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I contacted Presision Camera via the internet and got a quote for $200 to adjust my camera's autofocus. I had run many tests and my Sony A65 was definately "backfocusing". All my lenses were doing the same thing so I had determined it was the camera. I is widely acknowledged that Sony has a problem in this area.
I prepaid my $200 as required by Presision and shipped it off. Their online status system showed that it arrived and there it sat for over two weeks. I finally called them and asked what was going on and they told me they would find out. Amazingly it was completed and shipped out that day.
It arrived in a few days with a note attached that the autofocus was within spec. It was obviuos they did not do anything to my camera because it was still "backfocusing".
I called them and told them it was still backfocusing and they suggested I send it back in. I did. Again they sent it back with a note it was within tolerance. It was still backfocusing.
I decided to send it to Sony. They gave me a quote of $150. I already spent $200 with Precision. I emailed Precision asking them for a refund since the didn't fix the camera. They did not respond.
I just want my camera fixed. Since Precision did not fix my camera and it obviously has a problem, I expect a refund so I can afford to send it to Sony.
This report was posted on Ripoff Report on 08/02/2014 06:36 AM and is a permanent record located here: http://www.ripoffreport.com/r/Precision-Camera/Enfield-Connecticut-06082/Precision-Camera-Didnt-repair-but-still-charged-me-Enfield-Connecticut-1166857. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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