• Report: #581694

Complaint Review: Precision Corporate Services

  • Submitted: Tue, March 16, 2010
  • Updated: Tue, April 20, 2010

  • Reported By: Harry — Glendale Arizona United States of America
Precision Corporate Services
512 E. Winchester St. #106 Internet United States of America

Precision Corporate Services Refuses to refund monies for services not used. Internet

*UPDATE Employee: We offered resolution to client with no response.

*General Comment: CLARIFICATION

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Email Sent 3/2/2010 to Client Care PrecisionCorpSvcs.

"Dear Client Care,

I talked to Jake Johnson several months ago regarding my not being able to use your accounting software initially because of not understanding the rpoduct and later because of medical conditions and my wanting to cancel this agreement. He advised I should contact clientcare@precisioncorpsvcs.com. I sent repeated emails with no response. I called several times with no response and finally got to speak with a person who told me someone would get back to me and I have not heard a word back.

In the last year I have had a heart incident which required insertion of pacemaker/defibrillator. A gall bladder operation which required several days of hospitalization. I was recently diagnosed with congestive heart failure and am now under the care for that. I do not have the energy to continue and must nap during the day. I am way behind in my lessons and progression with EBAY and producing a website with Internet Income Solutions, and as a result have not made a dime with this venture.

The $39.95 added to our credit card is more than we can handle.

I cannot continue with this and would appreciate positive consideration from your company and a refund of our monies as I have not used your product or services.

Hopefully someone will get back to me on this."

They replied as follows:

"Our firm canceled your account in December, therefore your monthly billing for the account has been stopped. As far as a refund for the services provided in your tax membership, unfortunately, we are unable to honor your request at this time. You had unlimited access to our tax advisers, as well as one filing of your personal and business for the calendar year of 2009.

Our cancellation policy for a refund is 3 business days from the date of initial setup as noted in the engagement letter you signed digitally on the 21st of August 2009.

If you have any questions please do not hesitate to contact us.

Best regards,

Eddie Fernandez
P: 1-888-656-1293 ext 204 F: 435-628-1906

My email back to Eddie Fernandez dated March 9, 2010:


"I did not and was not able to access your tax advisors and I will not process my 2009 personal and business income tax returns with your company.I was not able to continue as outlined in my email dated March 2, 2009.

So what your saying is you are taking my money for no services rendered. I would say that you have a pretty good rip-off going.

I would entertain getting money for doing nothing, however I would not feel that was the correct and moral thing to do.

I guess I will have to do what I have to do."

I did not use their tax advisers nor do I intend on using their tax filing service and therefore feel I should be entitled to at least a portion of my money paid.

This report was posted on Ripoff Report on 03/16/2010 03:01 PM and is a permanent record located here: http://www.ripoffreport.com/r/Precision-Corporate-Services/internet/Precision-Corporate-Services-Refuses-to-refund-monies-for-services-not-used-Internet-581694. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

We offered resolution to client with no response.

AUTHOR: Client Care Manager - (United States of America)

Our company strives to provide excellent customer service and assist our customers with any issues they may have. We have an outstanding reputation with the Better Business Bureau and strive everyday to ensure all of our clients are satisfied with the tax and accounting services we offer.

This particular client signed up for tax services in August of 2009, then contacts our firm in March of 2010 for a refund of services that have already been rendered. Our firm has a three day cancellation policy, once the client is past these 3 days they would have up to 15 days to recieve a partial refund.

This client contacted us months after we have set up their services and expects a refund, which is unreasonable. We have offered the client a resolution via email for credit on their services which they did not fully use, but have never recieved a response to our email. We feel we have resolved the client's issue by cancelling monthly services per their request and offering a credit for services in good faith to resolve any issues the client has with our company.

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#2 General Comment


AUTHOR: PCS - Boston - (United States of America)

This rebuttal is being posted to clarify that this rip-off
report is not directed at Precision Corporate Services, Inc., headquartered in
Boston, MA.   

Precision Corporate Services, Inc. is a company
servicing the legal and business community since 1994 in the way of due
diligence searching, corporate retrievals and corporate filings. 
e are a client oriented firm which has earned a
reputation for standing by our work and addressing any issues quickly and
 The company
referenced in this report also uses the
name "Precision Corporate Services", but is in no way affiliated with Precision
Corporate Services, Inc.
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