Cant leave negative stars. On 01/28/13 PAULINO URIAS came to my home to replace a broken torsion spring. After attempting to up sell all new hardware for my door at an estimate of $1800.00 I opted for two springs and bearing replacement. I watched and saw PAULINO URIAS replace the center bearing (1). After the work was completed I saw I was charged for 3 bearings at $160.00 and $89.00 for labor and tax at 9.75%. I asked PAULINO URIAS where were the other two bearings. PAULINO URIAS told me the two end bearings were also replaced.
After PAULINO URIAS left my home, still outside, I checked the two end bearings and saw the bearings were dirty, covered in dust, dirt, oil and cob webs and had not been replaced. I called and complained and about 45 minutes later PAULINO URIAS returned to my home and attempted to replace the "new" bearings and end caps, PAULINO URIAS was wanting to charge me another $89.00 for each end cap. Obviously PAULINO URIAS was coming back to clean up his mistake. I told PAULINO URIAS I did not trust him and if he wanted to complete the repairs, to return with his boss. PAULINO URIAS said his boss refused to come to my house to inspect his work.
Now my garage door has a huge gap on one end, my alarm switch on the door will not reset and I was charged for bearings that were not replaced. I would not doubt that PAULINO URIAS' work practices are common and repeated at other peoples homes. CLASS ACTION ? FRAUD?
I contacted another garage door service to give me an estimate for fixing/balancing my garage door and replacing the end bearings. I was quoted $79.00 . As suspected, I asked the new garage door repair service if the bearing looked new or had been replaced recently and guess what the answer was... a resounding "NO" from the honest garage door service company.
DO NOT USE THIS FRAUDULENT COMPANY
PAY WITH A CREDIT CARD SO YOU CAN DISPUTE THE CHARGES....
On 01/29/13 MICHAEL the manager said he would show up at 10:00 AM, showed up at 11:20, would not remove the charge for parts not replaced or labor not preformed, stated the service fee was mandatory, even though fee shows Labor or Fuel fee not "service fee". I stated I was going to dispute a partial payment on credit card for parts and service NOT preformed and MICHAEL threatened to "ruin my credit score if I disputed the charge". I have no problem paying for services preformed, but when your worker PAULINO URIAS lies and does not perform work stated and charges you for parts and service preformed what can I do?
LOUSY COMPANY DO NOT USE FRAUD, FAKE UPSELL, FRAUD FRAUD FRAUD
STAY AWAY STAY AWAY!!!!