• Report: #918209

Complaint Review: Precision Induction Cooktop

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  • Submitted: Fri, July 27, 2012
  • Updated: Sun, November 18, 2012

  • Reported By: David — Holiday Island Arkansas USA
Precision Induction Cooktop
1755 Butterfield Rd. Libertyville, Illinois United States of America

Precision Induction Cooktop Nuwave Did not receive free cookware offer Plus, Did not get griddle I paid extra for. Libertyville, Illinois

*General Comment: NuWave Cooktop

*UPDATE Employee: Order Help

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Talking with Arkansas Attorney's office agent stated there where already two complaints againgst Company with same address except is was against ibc-hardware inc. at 1755 N. Butterfield Road, Libertyville, Illinois. However in Google search I find nothing. This is against Precision Induction Cooktop located on invoice, with same address. Would not order from online, because when you click order now its deceptive. Site that I went to was an Info Commercial broadcast on Ky3 (07/15/2012). Ky3 station: (KY3, KYTV 999 West Sunshine Springfield, MO 65807).

Can not reach customer service at 855-742-2665. Did not receive free cookware offer Plus, Two Complete NuWave PIC Cooking Package. I ordered Cast Iron Grill Pan and was sent a Cast Iron Griddle. Will file with BBB and dispute credit card charge. (Note: Arvest states I have to return everything at my cost. Credit card refund will not include shipping and Handling) Just more money?

>>>>>>>>>>
Online chat 7/25/2012 3:21 PM CSDT
Welcome David ****! Your request has been directed to the Customer Service (10am 4pm, CST M-F) department. Please wait for our operator to answer your call. There are no operators available at the moment. If you would like to leave a message, please type it in the input field below and click "Send" button

Followed directions and posted again: Clicked send.

There are no operators available at the moment. If you would like to leave a message, please type it in the input field below and click "Send" button David ****: David ****: Can not reach customer service at 855-742-2665. Did not receive free cookware offer Plus, Two Complete NuWave PIC Cooking Package. I ordered Cast Iron Grill Pan and was sent a Cast Iron Griddle. Will file with BBB and dispute credit card charge. 

David **** (((phone number redacted))) Welcome David ****! Your request has been directed to the Customer Service (10am 4pm, CST M-F) department. Please wait for our operator to answer your call. There are no operators available at the moment. If you would like to leave a message, please type it in the input field below and click "Send" button

Just repeats no customer service available.

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
After 2 days of calling I finally got through and after listening to sales pitch for 55 minuetes I got an agent. And she stated that I didn't pay the extra shipping for free items, my god I went through their phone sales Rep. I offered to pay the shipping but was told it was to late to order another. (RIGHT)

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
Resolve offered by me.

To honor there offer with payment of S/H. Send me the Cast Iron Grill Pan I ordered and provide return shipping for the wrong item they sent. Cast Iron Griddle.

When ordering they said because of my order I would get special pricing on the Cast Iron Grill Pan. Online it would be $39.99 + S&P. I was charged 29.85 + S/P. However I received Cast Iron Griddle. Which online is only $24.95 + S&P. Note handling is listed on invoice as a separate charge. Not that I did, but if I would have ordered the Cast Iron Griddle I did not get any special discount for ordering as mentioned above. Being they charged me 29.85 + S/P. I consider this False and misleading practices. Most business would have offered to sent the cookware with me paying the additional S/P. Which I believe sales person provided Poor customer care; as did customer service when they refused to honor their advertising.

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

https://www.bbb.org/chicago/complaint/new/33004359

Thank you for using the Better Business Bureau's Online Complaint System. Your complaint has been assigned case # 94409823. Correspondence regarding this complaint will be emailed to : sales@officepro.com Please print a copy of this for your records.

Filed on : July 26 2012

Filed by : David ****
Eureka Springs AR 72631-4424

Filed against :
Hearthware, Inc
1795 Butterfield Rd. Ste A
Libertyville IL 60048-1227

Complaint Description:
Did not receive free cookware offer Plus, Two Complete NuWave PIC Cooking Package. I ordered Cast Iron Grill Pan and was sent a Cast Iron Griddle. Sales person was told my main reason for ordering in the beginning order call was that I needed the cookware. Contacted customer services and they said I didn't pay the extra shipping an handling, this is where the salesperson is at fault especially when I mention I was more interested in the Plus, Two Complete NuWave PIC Cooking Package 9-inch Stainless-Steel Non-Stick Omelet Pan 10.5-inch Stainless-Steel Non-Stick Frying Pan 3.5 qt Stainless Steel Pot with Tempered Glass Lid Stainless Steel Steamer Basket 9-piece Stainless Steel Foundue Set! I said then there was an error in handling my order. I offered to pay shipping & handling and was told I can no longer get this offer unless I place another order.

Your Desired Resolution:
To honor there offer with payment of S/H. Send me the Cast Iron Grill Pan I ordered and provide return shipping for the wrong item they sent. Cast Iron Griddle. When ordering they said because of my order I would get special pricing on the Cast Iron Grill Pan. Online it would be $39.99 + S&P. I was charged 29.85 + S/P. However I received Cast Iron Griddle. Which online is only $24.95 + S&P. Note handling is listed on invoice as a separate charge. Not that I did, but if I would have ordered the Cast Iron Griddle I did not get any special discount for ordering as mentioned above. Being they charged me 29.85 + S/P. I consider this False and misleading practices. Most business would have offered to sent the cookware with me paying the additional S/P. Which I believe sales person provided Poor customer care; as did customer service when they refused to honor they advertising. There is a recording of this transaction and I believe as a consumer I was defrauded.

This case will be reviewed by a complaint specialist at the Better Business Bureau, and then forwarded to the business for their response. It is our policy to allow the business 30 working days to respond to your complaint. You will be notified when the business has responded.

What would you like to do next?
View the status of your complaint
Return to the BBB Homepage BBB Privacy Policy

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
I clicked on this link after filing complaint (View the status of your complaint) and got this)!

This Connection is Untrusted
     
You have asked Firefox to connect securely to 38.103.101.2, but we can't confirm that your connection is secure.    Normally, when you try to connect securely,sites will present trusted identification to prove that you are going to the right place. However, this site's identity can't be verified.
        
What Should I Do?  

If you usually connect to this site without problems, this error could mean that someone is trying to impersonate the site, and you shouldn't continue.
           
38.103.101.2 uses an invalid security certificate.

The certificate is only valid for the following names:  *.ebindr.com , ebindr.com  

(Error code: ssl_error_bad_cert_domain)

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

http://www.ag.arkansas.gov/contact_us_consumer_complaint_form.html

Helpline - Both the Center for Arkansas Legal Services and Legal Aid of Arkansas

Both the Center for Arkansas Legal Services and Legal Aid of Arkansas operate a statewide Helpline where clients are determined eligibility and what level of service is needed. Clients are assisted differently depending on their unique situation: some receive legal advice over the telephone; some receive detailed information sent by mail; others are provided brief services such as filing a form; and still others are referred to a staff or volunteer attorney for legal representation. In 2006 the Statewide HelpLine received 24,938 calls, opened 11,268 cases, but could not assist 10,115 callers because of resource shortages. The statewide toll-free Helpline number is 1-800-9LAW Aid (1-800-952-9243).

US ATTORNEY Federal Bldg. 870-741-3955

http://www.naca.net/legislative-advocacy  Donate find a Attorney! I can't afford. Congressman Tim Griffin State of Arkansas. http://griffin.house.gov/

Posted here and this was returned:

Congressional courtesy dictates that Representatives be allowed to help their own constituents. To write your member of Congress, visit the official House.gov website.

Went to House.gov!!!! Who do I contact? I don't see anything.

Directory of Representatives

Also referred to as a congressman or congresswoman, each representative is elected to a two-year term serving the people of a specific congressional district. The number of voting representatives in the House is fixed by law at no more than 435, proportionally representing the population of the 50 states. Currently, there are five delegates representing the District of Columbia, the Virgin Islands, Guam, American Samoa, and the Commonwealth of the Northern Mariana Islands. A resident commissioner represents Puerto Rico. Learn more about representatives at The House Explained.
Key to Room Codes

    CHOB: Cannon House Office Building
    LHOB: Longworth House Office Building
    RHOB: Rayburn House Office Building
    View the campus map
    A Note About Room Numbering

    By State and District
    By Last Name

Arkansas
District     Name     Party     Room     Phone     Committee Assignment
1     Crawford, Rick     R     1408 LHOB     202-225-4076     Agriculture
Transportation and Infrastructure
2     Griffin, Tim     R     1232 LHOB     202-225-2506     Armed Services
Foreign Affairs
Judiciary
3     Womack, Steve     R     1508 LHOB     202-225-4301     Appropriations
4     Ross, Mike     D     2436 RHOB     202-225-3772     Energy and Commerce


Did Google Search for "congress representative Eureka Springs, Arkansas" WHO??????

Did a search for on Google.com Eureka Springs, Arkansas, congress representative again WHO?

Did search Google.com Eureka Springs, Arkansas, What congressanal district are we   (who)

Clicked this link: http://www.arkansas.gov/adfa/Annual%20Report%2004/Congressional%20District%204,%20FY%2004.htm

Outdated? Yes just one, but really don't see anything? Updated complaint to BBB Illinos

I have contacted Attorney General's office for Arkansas and intent to get satisfaction. They already have 2 complaints. Considering you only have had at time of me posting 274 complaints, most people give up and go away. I am attempting to contact my US Senator and Congressman. This is why there is problems in the US; the little people are dusted under the rug.A+ rating for this company, give me a break. Just look on line the people who complain and go away because they don't have time to pursue. YEA BBB support the little people! Here its online many but no one is taking care of the little guy.  http://www.ripoffreport.com/precision-induction/liars/precision-induction-cooktop-o-692D0.htm

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

This report was posted on Ripoff Report on 07/27/2012 12:12 AM and is a permanent record located here: http://www.ripoffreport.com/r/Precision-Induction-Cooktop/Libertyville-Illinois-60048-1227/Precision-Induction-Cooktop-Nuwave-Did-not-receive-free-cookware-offer-Plus-Did-not-get-918209. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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Updates & Rebuttals

#1 General Comment

NuWave Cooktop

AUTHOR: Evelynminnie2002 - (United States of America)

I had the same experience when I ordered this product.  There was a long wait for the product and I finally threatened to cancel the order.  It arrived broken.  I send pictures of the broken cooktop and received a new cooktop.  None of the free ad on were received and I only received one cooktop.

This company isn't on the level.



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#2 UPDATE Employee

Order Help

AUTHOR: Hearthware Jeremy - (United States of America)

Hello, my name is Jeremy. I am the Social Media Coordinator for Hearthware, the makers of the
NuWave PIC. I apologize for the confusion with your order. If you send us an email with your order information to facebook@hearthware.com, we will forward your information along to our customer service managers who will be able to fix anything that may be wrong or missing with your order. Thank you for your patience.
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