• Report: #973888

Complaint Review: Precision Induction Cooktop

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  • Submitted: Mon, November 26, 2012
  • Updated: Wed, November 28, 2012

  • Reported By: Steve P. — royse city Texas United States of America
Precision Induction Cooktop
1755 N. Butterfield Road Libertyville, Illinois United States of America

Precision Induction Cooktop FREE Items are not so FREE Libertyville, Illinois

*UPDATE Employee: Offer Clarification

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My wife ordered the Nuwave Precision Induction Cooktop for Christmas. She was told she would receive another cooktop for FREE, but had to pay the shipping. She was also told she would receive free cookware, she did not want to purchase the cookware set, but was told she would receive the free cookware with her order. All for $99.99 plus shipping for the other not so Free cooktop. We get the Two cooktops but no free cookware, plus our invoice in the box states $237.67 what a ripoff. 
So we contact Precision Induction Cooktop, they tell us they will ship us the cookware for an additional $69.99 for the first FREE set, and $54.99 for the second FREE set of cookware. So now the $99.99 cooktop is going to cost us, $362.65 if we want the free items. So where is the FREE items I ask.  

At this point my wife is fed up with these quacks. She says she will just return the cooktops. The agent tells her she will be out the $72.85 shipping and handling and we will have to pay to ship them back. I am out $237.67 for a $99.99 item, or I waste over $100.00 and end up with nothing in return.

Stay away from these ripoff artist. They over charge you for shipping, then don't send you what they tell you they will send, unless you pay more money for FREE items. What a classic RIPOFF. 

This report was posted on Ripoff Report on 11/26/2012 01:32 PM and is a permanent record located here: http://www.ripoffreport.com/r/Precision-Induction-Cooktop/Libertyville-Illinois-60048/Precision-Induction-Cooktop-FREE-Items-are-not-so-FREE-Libertyville-Illinois-973888. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Offer Clarification

AUTHOR: Hearthware Becky - (United States of America)

Hello, my name is Becky and I am the Social Media Marketing Manager for Hearthware, producers of the NuWave PIC. Im terribly sorry to hear about the miscommunication concerning your free bonus items. I just want to clarify that we do offer these gifts for free, but we simply ask that customers
cover the S&P costs; the items themselves are still free. Even when factoring in the S&P charges, our current PIC offer is still an amazing deal. The basic offer is one PIC for $99.99 plus shipping, while the second is yours for just S&P. Induction cooktops and ranges can cost many thousands of dollars however we offer a state of the art product at a price most families and individuals can afford. Likewise the optional free gifts and accessories are a cut above in quality. The cookware set alone is a $300 value (compare with items of similar quality at Bed, Bath and Beyond) for example. We offer these
items for just the cost of shipping to give customers an opportunity to have a professional chef-quality kitchen on a middle class budget.

If you have any more questions, please do not hesitate to send me an email at facebook@hearthware.com. Please include your complete order information along with any questions or concerns you may have. We do appreciate your business!
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